Gorjana Jeopardy

Inventory

100

How often do we do damages?

Daily and sent back weekly

200

Who do you reach out to when there is a discrepancy in stock counts?

[e-mail]

300

What do you do when we get new product shipment in?

Open the box, scan everything in, replen the floor, backstock

400

True or false: When I ring up a customer for a ‘Ship to’ order, the item is deducted from store inventory.

False, it comes out of the Warehouse inventory

500

The number of items physically received in the allocation does not match the amount on the packing slip. How do you proceed?

Fill out a mishipment form and send to [e-mail]

Fine Jewelry

100

Name the 18K gold pieces 

Floating Diamond Necklace

Trio Floating Diamond Necklace

Floating Diamond Huggies 

200

How much does the customer save for the Diamond and Opal layering set?

$30

300

What is the lowest price for every category?

Studs- $80

Huggies-$85

Necklaces-$145

Rings- $95

Bracelets-$210

400

What are the names of all the new FJ pieces and what are their prices?

Classic Diamond Necklace- $375

Classic Five Diamond Necklace-$450

Classic Diamond Bracelet- $295

Diamond Wilshire Necklace-$420

Classic Diamond Studs-$240

500

Name all the Birthstone studs 

Garnet, Amethyst, Aquamarine, Diamond, Emerald, Pearl, Ruby, Peridot, Sapphire, Pink Tourmaline, Citrine, Blue Topaz

Product Knowledge

100

What is the base metal for the Bespoke pieces?

Sterling Silver

200

What is the length of the Parker Necklace?

18 inches

300

What are the fragrance notes of our candle?

Grapefruit, Palm and Palo Santo

400

Name one of the new collections coming out

Tatum, Blake, Wyatt, Venice Mini, Carmel, Emerson

500

What are the stamps for sterling silver, solid 14k and 18k?

925, 585, 750

Brand Knowledge

100

Where is all our jewelry designed?

Laguna Beach

200

How many stores do we now have?

21 ( Bethesda and Manhattan Beach coming soon)

300

Where was Gorjana born?

Serbia

400

Who is the VP of sales?

Jordan Rawlins

500

Name all the stores in the LA Region. BONUS 100 pts if you can name all the stores in the entire company

Americana, Century City, Venice, Malibu, Montecito, Long Beach

+ UTC, Irvine, Laguna, Fashion Island, Stanford, Valley Fair, Fillmore, Walnut Creek, Corte Madera, Scottsdale, Austin, Chicago, Nolita, West Village, Brooklyn 

Operations

100

What days do ecom orders come out?

Monday, Wednesday, Friday

200

Where do you put tracking for a customer's phone order?

Shopify admin --> Order --> Add Tracking

300

Where do you input tracking for every package that gets sent to corporate?

Airtable - saved under "company sites" --> "airtable" --> "UPS Tracking"

400

FJ ecom orders are always sent out via what shipping service and why?

UPS b/c they offer tracking 

500

Explain the difference between an RMA # and RA #

RMA- internal

RA- external