👹GoSite Customer Success Monstars👹

GoSite

100

The name of one person from Support, Implementation and HR.

Who is ____, ____ and ____?

200

The ranking threshold for Local Google SEO (in Miles).

What is 17 miles?

300

3 factors that GoSite can control when it comes to Google ranking.

What are:

Citations 

Google My Business 

Site Content 

Reviews 

400

Somebody wants to cancel with a CSM. Please describe the steps we take.

When dealing with escalations:

• Try your best to get the client back on track
• You can offer a complimentary tool to their package. Adding more value at no cost
• Still not happy - you can offer 1-2 months of credit to their account. Please try to use 2 months sparingly and only for more escalated clients.
• If a credit is agreed upon, send the client link to Brenna and she can make the adjustment

If still not happy - send to Lauren! But please do not promise any cancellations or price drops.

500

Final Jeopardy

The number of active paying clients as of September 20th at 8am.

GoSite Tools/Features

100

The 5 buttons on the home row. 

What are Home, Contacts, Payments, Placement, and Menu?

200

The Payments Tool transaction processing fee. 

What is 2.9% + 10cents per transaction?

300

The tools for a customer who has the standard Grow package.

What are Sites, Payments, Contact Hub, Messenger, Placement, Reviews?

400

The two best ways for a customer to give feedback about the GoSite Product. 

What is talk to their CSM and provide feedback on the dashboard?

500

Name the 4 ways can you sort your transactions.

What is Invoice ID, Due Date, Creation Date, and Amount?

Locals Only

100

EVERYONE GETS A CHANCE :

(Closest without going over.)

San Diegos' miles of beaches.

What is 70 miles of prestine beaches?

200

The neighborhood Dr.Seuss lived in.

Where is La Jolla?

300

The original name of the San Diego International Airport.

What is Lindbergh Field? (Lindbergh electrified the world when he made San Diego the starting point for the first-ever solo, nonstop transatlantic flight.)

400

The first president to drive over the Coronado Bridge.

Who is Ronald Reagan?

500

The #1 employer in San Diego. (in terms of # employed) GoSite is #1 in terms of everything else.

Who is the U.S. Navy?

Food

100

The two places we got food from during lunch and learns.

What are Tender Greens and Cava?

200

5 ways to serve potatoes.

What are:

French(waffle) Fries              Baked Potato

Hash browns                        Tater tots

Scallops                               Potato Chips         

Potato Pancakes                   Wedges

Mashed

300

Home of the first milkshake.

Where is Chicago? (1922)

400

The most stolen food product worldwide.

What is cheese?

500

A condiment used in the 1830’s as medicine.

What is Ketchup?

So Random

100

EVERYONE GETS A CHANCE

(Closest without going over)

The number of grapes that go into a bottle of wine.

What is 700 grapes? (2.6 pounds)

200

The most common letter in the English alphabet.

What is "E"? 

It appears in 11 percent of all English words.

300

The name given to the plastic or metal tip of a shoelace.

What is an Aglet?

400

The way the 50/20/30 budget rule is broken down.

• The 50-20-30 (or 50-30-20) budget rule is an intuitive and simple plan to help people reach their financial goals what is:
•  50% goes to needs which are those bills that you absolutely must pay and are the things necessary for survival. These include rent or mortgage payments, car payments, groceries, insurance, health care, minimum debt payment and utilities. 
• 20% savings and debt repayment 
• 30% to everything else that you might want (dining out, shopping, subscriptions, going out, etc.)

500

EVERYONE GETS A CHANCE 

(Closest without going over.)

The maximum distance you can hear a Blue Whales heartbeat.

What is 2 miles?

The largest animal on the planet. Their heart weighs about 1,300 pounds and only beats eight to ten times per minute.