Zoom
What button do I use to login to a session with a student?
The 'Start Session' button.
A student has run out of sessions and I cannot schedule the next session, who do I contact?
You can direct the family/student to contact their Educational Advisor.
I need information on a student and the Educational Expert is not responding, who do I contact?
message the support line right away, it will direct you to someone on the Tutor Team that can support you best!
I want to add or take subjects off of my profile/offerings, who do I contact?
Use the support line and follow up with the tutor.us email.
Who should I reach out to if I have payout related questions (payment.us email or support line number)?
You can use the payment.us email or support line number.
I forgot my zoom credentials, what do I do?
Reach out to the Tutor Team by using the support line.
A family is demanding a free session and/or upset, what do I do?
You can direct the family/student to contact their Educational Advisor.
I need to reschedule a session, what do I do?
Use the rescheduling button in the WebApp. If you run into any technical difficulties, reach on on the support line right away!
I need advice on how to best teach an ESL student and I want fun lesson ideas, who can help me?
If you are in your first 3 months with GoStudent, reach out in your mentorship group. If you no longer have a Mentor, reach out in the relevant subject group (math, Science, Social Sciences, Languages, English).
What is the payout threshold?
$150!
When the web version of Zoom is not working what do I do?
You should never use the web version. You must download and use the Zoom app and be logged in with your GoStudent credentials.
My student is walking away from our lessons, they are being rude to me and they will not stay focused, who can help me?
You should use the support line to get into contact with the Tutor Team immediately.
I cannot get into the WebApp to access my session with a student, what can I do?
Keep a document in your Google Drive just for yourself with a copy of the Zoom Links-hot tip!
A family/or myself wants to reschedule a session 29 minutes before the original session begins, what do I do?
You do not have to reschedule per the 30 minute rescheduling timeframe (applies to tutor or student).
How many earning adjustment sheets should be submitted each month
I am logged in correctly on the Zoom app, why is it not working though?
Most likely: you are logged in to a separate Zoom account on your device. Otherwise clear cookies/cache and restart Zoom.
A student/parent is upset with GoStudent and blaming me and asking me so many questions, how do I address this?
You can direct the family/student to contact their Educational Advisor. As the tutor, you should use the support line to get into contact with the Tutor Team immediately.
A session has been interrupted by tech issues neither the student or I could fix, what happens now?
I have so much going on that came out of nowhere in my personal life and I don’t know how I can manage my student caseload, who can help me?
Reach out directly to the support line to get you to your Tutor Success Manager.
When can I submit my earning adjustment sheet?
Between 1st and 3rd of each month.
How many accounts can be logged in to a Zoom session at a time?
Only 2: yours and students!
A student forgot their pin # and login information, how can I help them?
You can direct the family/student to contact their Educational Advisor.
How do I schedule my Trial Sessions and First Regular Sessions?
You do not! The Educational Experts schedules BOTH Trials and the First Regular Session.
I need a sub, what is the process, what do I do?
First step is to reach out in the relevant subject group listing all of the session details. Once you have found a substitute, reach out to the support line to have the session deleted from your schedule and added to the substitute tutor's.
What type of adjustments should be submitted on the earning adjustment sheet?
Only sessions that can’t be adjusted on the WebApp.