EC Knowledge
When are we allowed to enroll an client's business debt
When the business has been dissolved
How many people are in our team including our TL?
16
What does conditional debt mean?
We need a recent statement or additional documentation. Review EC for what supporting documents are needed
Student Loan that is in a deferment status be settled?
NO
Client hangs up on you 45 seconds when you tell him you're on a recorded line
Two Part Answer
1. What dispo should you use
2. How do you properly use this dispo?
PUHU
attempt to reconnect
How much of a client's debt can we leave out without manager approval?
10%
Who is our Director?
Erin
What does "A" mean under owner in the tradelines section?
Authorized User
A sales agent must confirm cancellation prior to enrollment if the customer is currently enrolled in a different debt settlement program using a consumer credit counseling service.
True
A client calls in and says they are not interested and hang up on you 45 seconds into the call. What dispo should you use?
Wrong Person Wrong Number
why: because they said "not interested" you don't want that lead going back into the system
Which Credit Union does not Cross Collateralize, but does exercise their right of offset?
Navy Fed
Who has won more tennis grand slam titles, Venus Williams or Serena Williams?
Serena Williams
In the quote section you can remove the BLP option
The total income of the client after expenses does not have to be in the positive.
What 2 dispositions count as a contact towards your metrics?
NOT INTERESTED / ACTIVELY WORKING
When it comes to business accounts, higher interest rate creditors, or medical, what is the maximum percentage of any one type of debt that can be enrolled?
50% max across the board
The maximum term for one tradeline or single creditor is:
30 months for 1 tradeline
What is the most important thing to confirm while going through the GE?
Confirming Affordability
A client has 10 tradelines and 5 of them are enrolled with NDR, the other 5 tradelines = 25K in debt. Can we work with this client?
YES
- as long as we get proof that the other 5 tradelines are being handled with another company, I can bump down the 5 with NDR so we can handle the other 5
This policy covers three (3) main types of contact gaming
Disposition Errors
Low Contact Rates (Outbound calls only)
Low Warm Transfer Success Rates (Inbound calls only)
Sales Clients First Policy
What is the minimum monthly Payment for our program?
200 when BLP is not included and 214.95 when BPL is included.
A client has a loan with above lending, can we enroll that into the program?
No, because we can't settle with ourselves
If we send the EA and the client points out a spelling error or any other errors, what should we do to fix this issue?
Void the EA
Return to tradelines and quote section
Correct the errors
Save the quote again
Resend the EA
John is working on a file for a client who has $25K in debt. The client wants to exclude $10K because they have a good relationship with that creditor. John asks his manager to bump down the tradeline so he can proceed.
Did John do the right thing? Yes or No & why
NO
Why: because we should always encourage our clients to enroll as much of their eligible debt as possible & because we cannot exclude over 10%
Your shift starts at 8:00 am and you clock into 5/9 at 8:06 what policy will you be flagged for?
Sales Attendance and Occupancy Policy