Show:
LOCATIONS
PROTOCOL
PEOPLE
WHAT IF?
True or False
100

Where are the Automatic External Defibrillators (AEDs) located?

East stairwell - elevator side - up first set of stairs up on wall and in CareerCenter near exit

100

Why shouldn't we hold the door open for someone when entering a door requiring badge access?

We cannot know if the person is a SOM employee in good standing.

100

Who is the Director of Facilities?

Todd Cummings


100

Who can I contact for confidential support if I am feeling overwhelmed and/or stressed?

Living Resources Program                                       www.guidanceresources.com 

Job Stress                                                                 www.cdc.gov/niosh/stresshp.html


 

100

The best way to prevent fires is through good housekeeping practices.

True

EARN 150 bonus points by naming 3 "good housekeeping practices"!

200

Name the three main exits to get outside from the DOL side of the building.

Front and back main entrance/exits and hallway near DOL employee restrooms.

200

Describe the process for transferring a customer/client to the Crisis Helpline.

STAY CALM 

Look at your phone display, write down the caller’s number in case you are disconnected and for use later.

Write down caller’s first and last name 

State to caller: “I will find someone to help you.”

Transfer call immediately to conference 

Do NOT announce you are putting them on hold

Call 1-888-568-1112 (Maine crisis helpline)

 Identify Yourself to Crisis Helpline Operator 

State your name, your position title, and the function you perform.

State: “I have a person on a telephone line who has ....” 

Provide the caller’s phone number and town from which they are calling

Provide caller’s first and last name

Inform the Crisis Helpline operator that you are transferring the person and do so.

200

What is the name of the Cleaning Company?

Consistency Cleaning - new contract as of July 2025


200

What should I do if I receive a suspicious piece of mail?

Managing Suspicious Mail:

  • Do not handle a letter or package you suspect is contaminated or might contain a bomb
  • Do not try to open the piece of mail
  • Do not shake it, bump it, or sniff it
  • Isolate the piece of mail
  • Evacuate the immediate area
  • Notify appropriate supervisory personnel and law enforcement authorities
  • Wash your hands thoroughly with soap and water
200

All work-related injuries must be reported to one's supervisor within 24 hours.

True

300

Where are the 3 fire extinguishers on the DOL side of the building?

Kitchen/Break Room

Hallway exit/entrance by DOL employee restrooms

Reception area in Career Center

300

When and how would we activate a panic/security alarm?

Activate the panic/security alarm when there is imminent danger of physical violence.

When a client/customer is in danger of hurting themselves or others AND a supervisor cannot be located.

To Activate the Alarm:

  • Under the desk, find the button, insert your finger into the device and pull down or toward you to activate the alarm


300

What is the number for the Statewide Crisis Helpline?

Statewide Crisis Helpline          1-888-568-1112

300

What should I do to prevent and/or report an incidence of workplace violence?

Prevention 

  • Report any threatening actions by anyone to your supervisor or appropriate human resources personnel.
  • Report any signs of harassment or any signs of violence by anyone to your supervisor.
  • Set up a buddy system with a co-worker.

 Reporting Violence 

  • Call the police department (911).
  • Do not change or clean up anything at the scene until instructed to do so by police.
  • Do not touch anything handled by the attacker.
300

Immediate cleaning should be started by an employee who finds blood or vomit in a common area.

False

400

Where is the Fire Alarm Pull box?                            When should it be activated?

In hallway near DOL employee restrooms near exit/entrance door. Activate if there is a fire on your way out of the building.

400

Identify at least 5 warning signs of workplace violence.

Warning Signs 

  • Challenges authority
  • Under influence of drugs/alcohol at work
  • Makes verbal threats
  • Takes obsessive interest in co-worker
  • Blames others for own problems/failures
  • Tries to intimidate
    Total disregard or extreme obsession with personal hygiene (significant change from typical appearance)
400

Name the Portland CORE Team members and when they should be contacted.

Robert Klaiber - BES

Krista Campbell - BES

Tim Small - DBVI

Terry Morrell - DVR

Kim Desso - DVR

Contact when there is a facilities issue, safety or security concern.

400

How should I manage a serious medical emergency?

  • Designate a person to CALL 9-1-1
  • Provide clear, concise information regarding the medical emergency
  • Provide the exact location of the injured person at 151 Jetport Blvd, Portland
  • Provide where to find the victim and how to get there
  • Provide your name
  • Stay on the line until the dispatcher tells you to hang up
  • Do NOT leave the injured person unless absolutely necessary.
  • Send someone to meet the emergency responders at the outside door of the building to escort them to the ill or injured person.
  • Notify CareerCenter Reception staff that emergency medical personnel will be arriving and the location they should be directed to
400

The number we must dial to get an outside line is 4.

False: 9

500

Describe spaces on the DOL side of the building that might be used as Safe Rooms.

DBVI closet - requires code to enter

Mail/Copier room in VR area

Kitchen/Break Room

500

Explain the 3 options we have in the case of an Active Shooter.

Run - Hide - Fight

Exit building, call 911, let supervisor know where you are

Hide in a safe space that can be barricaded, lights off, remain silent

Fight - commit to your actions

500

Name the DOL Safety/Fire Wardens.

Rob Klaiber - BES

Gartay Yekeh - BRS

Dawn Langworthy - BRS

Shaun Nixon - BRS

Kim Desso - BRS

500

What should I do if there is a fire emergency?

  • Activate the nearest fire alarm
  • Call 9-1-1
  • Provide the following information clearly and concisely: 
  • Nature of the fire emergency
  • Exact location of the fire emergency at 151 Jetport Blvd, Portland, ME 04102
  • Your name
  • Specify if there is a special entrance to use
  • Don’t hang up until you are told to do so by the dispatcher or operator.
  • Do not attempt to fight the fire unless you have been trained in the use of a fire extinguisher.  Keep yourself safe.
  • Once the alarm is heard or seen, evacuate the building.
  • Once outside the building, stay clear of all roads and fire lanes around the building. Report to your rally point.
  • Do not re-enter the building until authorized to do so by the appropriate authority, i.e., Senior Warden or Senior Fire Officer.


500

It is the safety/fire warden's responsibility to assist with evacuating individuals from the building in an emergency.

True