BUSINESS ENVIRONMENTS
BUSINESS VENTURES
BUSINESS ROLES
HUMAN RESOURCES
CREATIVE THINKING & PROBLEM SOLVING
100

Name the THREE business environments

Micro, Market and Macro Environments.

100

What is entrepreneurship?

The process of identifying opportunities and starting a business.

100

What does CSR stand for?

Corporate Social Responsibility.

100

Define recruitment.

The process of attracting suitable applicants.

100

What is brainstorming?

Generating many ideas to solve a problem.

200

Which business environment includes customers, suppliers and competitors

Market Environment.

200

Name the FOUR factors of production.

  • Natural resources
  • Labour
  • Capital
  • Entrepreneurship
200

What does CSI stand for?

Corporate Social Investment.

200

Define selection.

The process of choosing the best applicant.

200

Name FOUR problem-solving techniques.

  • Brainstorming
  • Delphi technique
  • Force-field analysis
  • Nominal group technique
300

What does PESTLE stand for?

Political, Economic, Social, Technological, Legal and Environmental factors.

300

What is a business opportunity?

A gap in the market that can be turned into a profitable business.

300

Name FOUR benefits of CSI programmes.

  • Improves image
  • Attracts customers
  • Improves community relations
  • Increases profits indirectly
300

Name FOUR internal recruitment sources.

  • Transfers
  • Promotions
  • Internal advertisements
  • Recommendations
300

State FOUR barriers to creative thinking.

  • Fear of failure
  • Stress
  • Negative attitude
  • Lack of confidence
400

Identify FOUR challenges in the macro environment

  • Load shedding
  • Crime
  • Inflation
  • Unemployment
400

Name FOUR forms of ownership.

  • Sole Trader
  • Partnership
  • Private Company
  • Public Company
400

State FOUR causes of conflict in the workplace.

  • Poor communication
  • Personality clashes
  • Discrimination
  • Differing goals
400

Differentiate between recruitment and selection.

Recruitment:

  • Attracts applicants.

Selection:

  • Chooses suitable applicants.
400

Name FOUR benefits of creative thinking.

  • Innovation
  • Better decisions
  • Competitive advantage
  • Improved productivity
500

Explain how businesses can adapt to technological challenges in the macro environment.

  • Upgrade technology
  • Train employees
  • Use modern equipment
  • Conduct market research
  • Improve innovation
500

State THREE advantages and THREE disadvantages of a Private Company.

Advantages:

  • Separate legal entity
  • Limited liability
  • Continuity

Disadvantages:

  • Expensive to establish
  • More legal requirements
  • Limited share transferability
500

Explain how businesses can deal with conflict.

  • Negotiation
  • Mediation
  • Teamwork
  • Effective communication
  • Conflict management strategies
500

Explain FIVE benefits of employee training.

  • Improves productivity
  • Improves skills
  • Reduces mistakes
  • Increases motivation
  • Increases profitability
500

A business experiences declining sales and customer complaints. Recommend FIVE creative-thinking strategies that management can use to solve the problem.

  • Brainstorming
  • Surveys
  • Force-field analysis
  • Delphi technique
  • Mind mapping
  • Product innovation
  • Improved customer service