Booking
Contracts
Menus
Room Blocks
Mixed Bag
100

This is the tab in Delphi used for collecting information on someone who calls in.

What is the Inquiry Tab

100
section of hotel's website that allows a person to make a reservation
What is online reservation?
100
# Complimentary USA Today # Coffee service, hair dryer, iron & ironing board # Complimentary cable & HBO # In-room video games
What are hotel amenities?
100
color, layout, content, context
What is website site design?
100

website should contain this information so that guest can plan their wardrobe for their visit.

What is a weather report?

200

new platform that is used to send proposals from Delphi

What is Eproposal

200

Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets

What is VeriSign?

200
Romance, zoo, attraction packages
What are promotion for individuals?
200
too much info
What is clutter?
200
One of the most common concerns during guests' stay
What is transportation?
300

University

Government

Association

SMERF

Tour & Travel

What are Market Segments used for booking

(Market segments are used in Delphi to classify bookings)

300
3pm 11am
What is check in/check out time?
300
variety of video and photographic-based media.panorama indicates an unbroken view
What is virtual tour?
300
pleasant design and layout
What is website attractiveness?
300
complimentary services to local attractions and airport?
What is a shuttle?
400

2

What is Limited Service Hotels in a bad neighorhood?

400
A reservation must be cancelled 3 days or more prior to arrival to avoid a cancellation charge of the first night room rate plus tax.
What is the cancellation Policy?
400
Comfort Inn is a part of this chain
What is Choice Hotels International?
400
consistency of reasonably detailed information
What are clear details?
400
Prospecting

Solicitation

Site Visits

Sales Calls

What are Sales Activities

500
1 Star
What is very limited service hotel?
500
rate quoted in U.S. Dollars (USD) per room, for two persons. rate does not include room service, restaurant meals, telephone calls, other guest services and incidentals, parking, taxes, or gratuities.
What is room rate?
500
energy efficiency upgrades-using compact fluorescent light bulbs health-related green improvements-switching to green cleaners or using low- or no-VOC paints and furnishings
What is Green technique hotel?
500
brand with best website design
What is Marriott International?
500
largest hotel in dc
What is Marriott Wardman Park?