Refer client to LOB
Why am I getting fees in my LLC account?
Deposit > Refer LOB > 10 Business customers
My bank is closed, can you help me locate one that is open?
Credit card> 01 Refer to LOB> 15 Banking center locator
I am traveling internationally and want to notify the bank to avoid my card being declined.
You don't have to set travel notices anymore. Just make sure your contact info is up to date. We'll notify you by email and mobile phone if we notice unusual activity.
Deposit> 18 Foreign International > 01 Debit Card> Travel Notice
I want to lock my debit card.
Manage card settings
This disposition should be used when agent provides digital direction to the client-- for example
Contained contact in Chat for Digital Direction
I can't add my credit card to my Apple Pay?
Deposit > Refer LOB > Digital Wallet
I keep getting promotional offers in the mail. How can I prevent this from happening?
Credit card> 22 Privacy Opt out > 01 D1 Opt Out
What is the legal order fee?
The legal process fee is charged for processing tax levies, attachments, garnishments and other legal documents. To set expectations properly this fee is charged per occurrence.
Deposit> 24 Regulatory > Explanation 1
I want to update my new address.
Update contact information.
This disposition should be used when:
No digital option available-completed request for client
I would like to change my Customized Cash Rewards credit card to the new Unlimited Cash Rewards card. Can you help me?
I want to remove my daughter as an authorized user on my credit card.
Credit card> 03 Auth User and Coapp> 09 Removal of Authorized User
I enrolled into a promotional offer for my checking account. When will I earn my bonus?
Incentive payments for the promotion will be directly deposited into the account enrolled in the promotion within 60 days after all qualifications of the promotion have been met.
If the incentive is not received within 60 days please reach back out via chat and we can research further.
Deposit> 23 Promotion> Promotion Verbiages- payments
I want to enroll into Zelle.
Zelle- enrollment
This disposition should be used when:
Disconnect prior to resolution
Do you speak Spanish?
Refer LOBs > Deposit & CC> Spanish
I am traveling to the UK and was wondering does my debit card have any foreign transaction fees and will I be charged for using an ATM?
I want to deposit a check by mail.
Please use the below mailing addresses for your accounts based on delivery timeframe:
Deposits by Mail Standard Mail:
Bank of America
Atlanta Bank by Mail
PO Box 105576
Atlanta, GA 30348-5576
Overnight or FedEx Only:
Bank of America
Bank by Mail, GA4-004-01-52
6000 Feldwood Road
College Park, GA 30349-3652
Deposit> 28 transactions> bank by mail deposit
Can you check the status of my dispute?
Message Center
This disposition should be used when
Declined Digital Help
It has been a tough year and I won't be able to make credit card payments. Are there options for me to defer my payments?
Credit card> refer to LOB > 02 Collections >financial stress NOT past due
Where can I view my Year End Summary for my credit card?
Your Year End Summary will be loaded directly into your Online Banking Profile under the "Statements & Documents" tab. You will receive an e-mail alert when it is available.
CC> 29 Year End Summary> Yes inquiry not loaded_not available
I changed my debit card PIN. Is it the same for my digital wallet?
Great question! If the PIN is changed on the physical card, it will automatically apply to the virtual debit card(s).
Deposit> 15 Digital Wallet > Virtual Card PIN > If I change the PIN on my Card will the virtual card PIN update automatically?
I am about to deploy and need to activate my military benefits.
C2D: Call a Military Banking agent
This disposition should be used when:
Client request requires transfer-Provided 800#