Contact them when you are going to be late or absent
What is RTA
100
web based application that will be used for order entry, billing and technical support.
What is NAVIGATOR
100
the website you use to view your paystub
What is EMPLOYEE PORTAL or NEWPORTAL
200
"PORK-U-PINE"
What is FAMILY FUED - Steve Harvey
200
IVR
What is INTERACTIVE VOICE RESPONSE
200
Handles all phone related issues
What is VOICE OPS
200
link displays if customer is not registered or if customer is already registered on the Suddenlink.net portal.
What is MY ACCOUNT or CSR PORTAL
200
the form you fill out to request that a deposit be returned to a customer
What is COLLECTION REQUEST
300
"I know my rights"
What is DRUNK STEVE
300
Data Over Cable Service Interface Specifications
What is DOCSIS
300
Handles routing field techs, contacting customers to change appointments and scheduling work flow for field techs.
What is DISPATCH
300
provides clickable simulations to assist you with troubleshooting customer issues
What is TECH NINJA
300
The form you fill out to request an earlier installation date
What is DISPATCH TICKET
400
"I got my eye on you Jay-quil-on
What is KEY/PEELE SUB TEACHER - Mr. Garvey
400
SVOD
What is SUBSCRIPTION VIDEO ON DEMAND
400
Handle customer questions, issues, installs, cashier and ensure merchandise is ready for homes.
What is RETAIL CLERK/LOCAL OFFICE
400
provides a list of reasons to submit CVO tickets to voice ops for phone related issues and is where you can send the customer equipment mail return kit.
What is FORMS
400
the form you fill out when you are off the phone for any unscheduled time excluding personal time
What is WFM SEGMENT TOOL
500
"when I least expect it, Terry's gonna throw salt into my eyes and I'm gonna fight through the pain"
What is AMERICA'S GOT TALENT - DUSTIN'S DOJO
500
CPNI
What is CUSTOMER PROPRIETARY NETWORK INFORMATION
500
professional work in homes and businesses to install and repair service
What is BBT or FIELD TECH
500
where you can locate an agent using their Navigator User ID or Sales ID.