SOP's and Process
These four things need to be included in an email to onboard a new hire.
What is Name, Start date, Full or PT status, and Payrate?
This is how often we empty the WIN30
What is Monday- Friday?
This is the proper call off policy.
What is call your immediate manager at least THREE hours prior to the beginning of your shift?
...you are short lottery tickets.
What is email Lottery help?
...when your fuel alarm gets low.
Who are Sancken and Kelly Delaney?
The four items needed to be in proper dress code.
What are Graham labeled polo, name tag, dark pants, and SMILE?
The number of CSR's needed to schedule for VGT.
What is One per shift?
The number of weeks that schedules that should be posted in advance.
What is three?
... the alarm system goes off in the store
What is call Everon?
... when your safe breaks down.
What is email safes@grahamei.com?
The four critical paths for snow removal.
What are Sidewalks, Fuel pump areas, Front store walkways, and Emergency exits?
The only times team members can play on VGTs.
What is never?
The age that we card for tobacco and alcohol purchases.
What is 40 and under?
... a team member calls off AFTER their shift begins.
What is Document as a No Call No Show?
What is email safes@grahamei.com?
What is call Tony Wolff?
This platform takes the place of Zenput for all reporting needs.
What is Xenia?
This is how often lottery planograms are updated.
What is Monthly?
These are the only team members that should handle Bad Merchandise scans.
Who are the District Managers?
... you need to submit a work order for leaky fountain.
What is scan the Limble QR code and submit the work order?
... when you receive an unauthorized product from Coremark.
What is contact Pricebook and Diego?
The FIVE items needed to scan to Rebecca for new hires
What is application, background check, release form, background release, pre-screen questionnaire.
This is how often Activated and non-activated lottery tickets need to be scanned.
What is Monday- Friday?
This policy prevents team members from discussing company matters with competitors and/or the media.
What is Code of Conduct?
... your CSR wants to drive for food on break.
What is they cannot leave the site?
.. to address damaged bollards at fuel pumps.
Who is Lysa Schaefer?