Standard Work Toolbox
What are the 2 plan options that the EPP offers?
Replacement Plan (3 years) and repair plan (4 years)
What is the best practice for adding/removing cx's off of the account? (permanently)
Adding (Salesforce) Removing (SOE)
Adding items customer received but were NOT on original order. What is the correct process?
Free Item Return.
When is it appropriate to use personal time within the soft phone?
NEVER!!
Thomas Reynolds has a particular type of animal in his backyard, which animal is this?
Hummingbird
Cx calls in saying item # 492X80 came in damaged, according to SW what is the process for this particular item?
Returns and post order support guide- damaged- ship pack and frequently damaged.
Post Order- Cancel Order/Line
You see an order that is in (STO In Process) status, and delivery # is available. Can we cancel?
Yes we can cancel if it is in any STO status.
How can you avoid calls bleeding into your scheduled events such as meetings?
What is Barbie doll's full name
Barbara Millicent Roberts
Cx calls in asking for tracking on their order, you see that there was an STO created, but no delivery #. How do you find this number? Which SW tool is this, and what page is it on?
Stock Transfer Order, page 2
You see the special instructions for an account saying transfer to 7812525, what team is this?
Government support
To convert a sourcing quote to an order. Where would you go if entered as a quote?
SAP -VA22
What is the theme of our monthly challenge for June?
Cancun in June!
What is older? Sliced bread or Betty White (RIP) ?
Betty white (1922) Sliced bread was made in (1928)
Cx calls in requesting an invoice, they give you the number; and you see it isn't available yet. Which SW tool would be used for this?
Viewing and sending invoices- "Invoice not yet available"
Cx calls in asking for item # 26W999 wanting to know if he/she can pick up this item at branch # 234 today, is this an option?
Yes, they have 4 as of 9:15Am AZT
To convert a sourcing quote to an order. Where would you go if entered as an order?
VA02
What 3 primary metric stats do you see on the front page of power of BI?
QA (Quality) Productivity (AHT) Availability (Shift Adherence)
Which day of the week do employees (not only Grainger) call off the most?
Monday! (Except in Australia, which is Tuesday)
Cx calls in asking about setting up an order that has allows him/her to manage the inventory as it is received. Which SW process is this?
KeepStock Information
Cx gives you case # 65780013, what item was he/she looking for in particular?
Type B solar barricade that is 7 1/2 inches.
What are the valid reasons to expedite a sourcing quote?
Emergency response products • Repair parts for down production line • Compliance/Regulatory products for an audit
How many minutes a day an you afford in order to not damage your conformance?
20-21 minutes.
Imagine you're in a room that's filling up with water quickly. There are no windows or doors. How do you get out?
Stop Imagining