Grammar

Articles

100

Do you have ______ email address for the customer?(a/an)

an

200

Agencies are _____ right place to make those changes. (a/an/the)

the

300

Can you tell me _____ exact time you sent the fax across. (a/an/the)

the 

400

The policy generally gets cancelled due to _____ non- payment. (a/an/No Article)

No Article

500

You will require ____ billing invoice as the policy is due. (a/an/the)

a

Tenses

100

Choose the correct statement

Where was the request sent?

Where was the request been sent?

Where was the request sent?

200

Thank you so much, that ____ all the information I need.(is/was/will be)

is

300

How exactly ____ you requested for the evidence of insurance. (have/had)

Had

400

The premium ___ to be paid as soon as possible. (have/has/had)

has

500

Choose the correct statement

I am going to be giving you an email address.

I am going to give an email address

I am going to give an email address.

SVA

100

Choose the correct sentence

It take 48 hrs to register a new email ID

It takes 48 hrs to register a new email ID

It takes 48 hrs to register a new email ID

200

Choose the correct sentence:

Each piece of information requires to be provided clearly.

Each piece of information require to be provided clearly.

 

Each piece of information requires to be provided clearly.

300

Thank you so much for _____ information. (that / those).

that

400

Choose the correct sentence: 

Do you or the adjustor require any more information?

Does you or the adjustor require any more information?

Do you or the adjustor require any more information?

500

Choose the correct sentence:

1. Customers make changes on the website.
2. Customers makes changes on the website.

Customers make changes on the website.

Parts of Speech

100

If agent can’t hear customer: (Adverb)

Can you speak a little louder as I can’t hear you clearly.

Can you speak loud as I can’t hear you clearly.

Can you speak a little louder as I can’t hear you clearly.

200

Identify the adjective:

Thank you so much for the information, you have been very helpful.

helpful

300

I have placed a request for the bill and you will receive ____ soon. (them / it)

it

400

Choose the sentence with the appropriate Adverb :-

Thank you for waiting patiently on the line.

 Thank you holding the line.

Thank you for waiting patiently on the line.

500

We don’t have the option to register you, ________ you can do so on our website. (however, and, also) (Conjunction) 

however

Degrees

100

Use the superlative degree of the following:

Sarah is the ______ girl I’ve ever met.  (Beautiful)

most beautiful

200

Use Superlative form:

Did you try out their new burger? It’s the ____one yet!(Tasty)

tastiest

300

Use Superlative form:

Her ____son became a doctor. (Old)

eldest

400

Use Superlative form:

I plan to study hard and be the ______ engineer you’ve ever seen! (Good)

best

500

Use Superlative form:

George decided to buy that phone because it was the  _____ on the website. (expensive)

least expensive