Unit 1
Which of the following statements about Phase 3 of the 3x3 writing process is most accurate
Select one:
a. The first version of a document is usually satisfactory for most business messages.
b. Expert writers can expect to get their documents correct on the first try.
c. Do not attempt to revise as you write; revision must always take place at the end.
d. A significant amount of a writers time should be spent in this phase.
d. A significant amount of a writers time should be spent in this phase.
Business writing should be purposeful. In this context purposeful can best be defined as
Select one:
a.
getting your audience to believe and accept your message.
b.
presenting ideas clearly and concisely.
c.
solving problems and conveying information.
d.
concentrating on the receiver's perspective instead of your own.
c. solving problems and conveying information.
Active-voice sentences
Select one:
a.
direct the action of the verb toward the subject.
b.
should always be avoided.
c.
generally use a to be helping verb.
d.
place the subject of the sentence as the doer of the action.
d. place the subject of the sentence as the doer of the action.
All of the following are tips you should follow when microblogging except
Select one:
a.
include only the main ideas.
b.
personalize your message if possible.
c.
choose descriptive but short words.
d.
ignore spelling, grammar, and punctuation errors.
d. ignore spelling, grammar, and punctuation errors.
Businesses use social networking to
Select one:
a.
to solicit customer feedback when researching and developing products.
b.
connect dispersed employees.
c.
All answer choices demonstrate how businesses use social networks.
d.
provide a forum for collaboration.
c. All answer choices demonstrate how businesses use social networks.
If you travel abroad on business, you may bring gifts for business partners
Select one:
a. Compound-complex
b. Complex
c. Compound sentence
b. Complex
Communication noise
Select one:
a.
includes only environmentally produced sounds that prevent the message from being transmitted.
b.
occurs only with the sender in the communication process.
c.
is anything that interrupts the transmission of a message.
d.
describes the medium over which the message travels.
c. is anything that interrupts the transmission of a message.
Effective paragraphs
Select one:
a.
usually present the main idea in the first sentence.
b.
are coherent.
c.
include supporting sentences that expand and explain the main idea.
d.
All answer choices are correct.
d. All answer choices are correct.
Slang
Select one:
a.
All answer choices are correct.
b.
is composed of informal words with arbitrary and extravagantly changed meanings.
c.
involves the use of technical expressions that have become fashionable and are often meant to impress rather than express.
d.
is acceptable to use in business messages.
b. is composed of informal words with arbitrary and extravagantly changed meanings.
News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?
Select one:
a.
Podcasts
b.
Web forums
c.
Blogs
d.
Wikis
a. Podcasts
Which statement about today's workplace is most accurate?
Select one:
a.
Today's employees can expect to interact with people from many cultures.
b.
Businesses use social media only to interact with customers.
c.
Very few businesses involve employees in decision making.
d.
Employees can expect to have more managers.
a. Today's employees can expect to interact with people from many cultures.
Feedback
Select one:
a.
includes both the verbal and nonverbal responses from the receiver.
b.
includes only those verbal responses from the receiver.
c.
is the process of converting an idea that will convey meaning.
d.
is not an important part of the communication process.
a. includes both the verbal and nonverbal responses from the receiver.
Transitions
Select one:
a.
support a paragraph's main idea.
b.
determine the organizational strategy used by the writer.
c.
should be avoided in business writing because they add unnecessary length to a message.
d.
connect ideas.
d. connect ideas.
Dylan is designing his document to enhance readability and comprehension. What is the best advice you can give Dylan?
Select one:
a.
Justify the left and right margins so they are both even.
b.
Create white space by using headings, bulleted or numbered lists, short paragraphs, and effective margins.
c.
Use multiple typefaces within the document.
d.
Use ALL CAPS anywhere in a document to emphasize key points.
b. Create white space by using headings, bulleted or numbered lists, short paragraphs, and effective margins.
yasu must create a corporate blog. Which of the following should he use in his blog?
Select one:
a.
Eyasu should use all these techniques in his blog.
b.
Numbers, bullets, and subheadings
c.
Conversational language
d.
Expressive action verbs
a. Eyasu should use all these techniques in his blog.
Which statement about ethnocentrism is most accurate?
Select one:
a.
Ethnocentrism causes us to judge others by our own values.
b.
Ethnocentrism occurs in only Western cultures.
c.
Ethnocentrism is the oversimplified perception of a behavioral pattern or characteristic applied to all groups.
d.
Ethnocentrism does not exist in today's culturally diverse workplace.
a. Ethnocentrism causes us to judge others by our own values.
During the second phase of the writing process, you conduct research,
Select one:
a.
clarify the audience demographics, and edit word choices.
b.
anticipate audience reaction, and adapt the message.
c.
organize ideas, and compose the message.
d.
evaluate message effectiveness, and revise as needed.
c. organize ideas, and compose the message.
What is the recommended maximum number of words for a sentence?
Select one:
a.
20
b.
30
c.
25
d.
10
a.
20
hich of the following sentences demonstrates clear writing?
Select one:
a.
A supervisor asked everyone to work an extra day.
b.
A supervisor asked everyone to work on Saturday.
c.
Lindsey Goulet asked production employees to work on Saturday.
d.
A supervisor asked production employees to work an extra day.
c. Lindsey Goulet asked production employees to work on Saturday.
All of the following are reasons memos are used to send internal messages except
Select one:
a.
speed.
b.
formality.
c.
permanency.
d.
length.
a. speed.
Nonverbal communication includes
Select one:
a.
only eye contact and facial expressions that support the meaning of the words.
b.
only cues that reveal agreement with or contradiction of the verbal message.
c.
all unwritten and unspoken messages, intended or not.
d.
only body language and gestures that accompany a spoken message.
c.
all unwritten and unspoken messages, intended or not.
You are selecting a channel for sending your message. Which of the following is not a factor to consider when making this decision?
Select one:
a.
Your competitors' channel use
b.
Confidentiality and sensitivity of the message
c.
Cost of the channel
d.
Amount and speed of feedback and interactivity required
a. Your competitors' channel use
When introductory dependent clauses precede independent clauses, they are always followed by a comma.
Select one:
True
False
True
Empty space on a page is called _______________.
White space
Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?
Select one:
a.
Please Read NOW
b.
Please Attend Staff Meeting August 15
c.
Our next staff meeting will be held on the 15th of August.
d.
Urgent!
b. Please Attend Staff Meeting August 15