Name
Recite the Hyatt Purpose.
We care for people so they can be their best.
Where can a guest get a touchless massage at within Grand Hyatt Nashville?
R&R Wellness Spa
What times and locations are the daily operations (stand up) meetings held?
10:00am - War Room
5:00pm - Executive Boardroom
Please recite the Grand Hyatt Nashville Vision Statement.
Grand Hyatt Nashville is the premier luxury hotel of choice for an unparalleled guest experience while caring for colleagues to achieve superior results.
What is the 10-5 Rule?
Colleagues are to smile and make eye contact with guests when they are within 10 feet, and to greet guests verbally when they are within 5 feet.
Name all the dining outlet options a guest can visit on the lobby level. (Name the 4 possible outlets)
-The Nashville Grange (TNG)
-Aurum
-Hummingbird
-Grand Club
Name at least three countries where our J1 Interns/Trainees are originally from.
- Vietnam
- Columbia
- India
- Philippines
- Thailand
In what year was Grand Hyatt Nashville named the:
No. 1 Cvent Top Meeting Hotel in North America?
2023 & 2024
Where are the main meeting space floors located at in Grand Hyatt Nashville?
2nd, 3rd, and 4th floor
True or False: The Language that we use should represent the environment that we are trying to create for our guests.
True
Can you name all nine of the Executive Committee (EC) Members? (First and Last Name)
Marc Sternagel
Orville Boswell
Steve Pidgley
Chad Pierce
Gideon Packianathan
Rachael Haines
David Hearst
John Hren
Maxine Matheson
Where can a guest buy a last minute gift in Grand Hyatt Nashville?
Hummingbird OR R&R Wellness Spa
What are the Whistle Stop hours of operation?
11 AM - 3PM
5 PM - 8 PM
Everyday
How many total guest room floors do we have?
18 floors
6-24 (minus 13th floor)
What are golden nuggets?
Information about the guest we capture through engaging in meaningful conversation and active listening.
Spell the Director of Human Resources' name. (First and Last Name)
Gideon Packianathan
What is the highest level for guest rooms?
24th Floor
What are the hours of operation for Grand Hyatt Nashville?
24 hours a day and 7 days a week
Who is the Wilder Suite named after?
Cary Mack's Grandchild
Efficiency is a key ingredient to creating a flawless experience for our guests. If we promise to deliver an In-room Dining order in 30 minutes, but deliver it in 15 minutes, is this considered efficient service?
No. The guest is expecting the order to be delivered in 30 minutes. If the guest is on an important phone call or engaged in a business meeting, the early arrival of the order can be perceived as an inconvenience.
Aleksandra Jaroslawska
Where is HM Alpha/SWVP's corporate office located? (Building name OR Street name, City, & State)
The Frost Building
OR
161 Rosa L. Parks Blvd., Nashville, TN
When did Grand Hyatt Nashville open? (Month, Date, Year)
October 1, 2020
How many suites does Grand Hyatt Nashville have?
53 Suites
How many touch points does Forbes evaluate each hotel on to become a Forbes rated hotel?
900 Touch Points