SLACK UPDATES
Which regions are eligible for the Common Wealth Bank promotion? And how much is discounted?
Name 4 macros that were recently deleted
RETURN - B360 Delays Generating RA
RETURN - B360 Delays Generating RA 2nd
RETURN - B360 Keeping Incorrect/Fault
RETURN - Temporary Process Wait
What is the exact measurement of the cuff for the Kids Oodie?
5cm x 5cm - it is a rib so it stretches easily to fit
Who are the founders of Oodie and which year did The Oodie brand begin?
David Fogarty and his brother Todd Fogarty.
2018
Which sale started on the 1st of September and ends on the 6th of September?
LABOUR DAY sale
Which macro has the below:
RETURN - NZ Parcel Connects Option
What is the packaging for the AFL Oodie and how much is it on the Canadian Web?
o Swing tag
o AFL footy bag
o Ribbon
Only available in AU
Name the 2 sister brands and where are they located.
Our sister brands Calming Blankets and Pupnaps
In our Adelaide HQ
What is the recent update on the FLASH SALE?
Flash sale items are nonreturnable nor eligible for exchange unless faulty.
A change was made to an order where the CS agent:
-Removed the Aftersell item from the order
-Provided a partial refund for the aftersell item
-Left the original item in the order (New Order number obtained)
Which macro would be best to send the customer?
CHANGE - Remove Items & Partial Refund
What does the Travel Oodie include when packed by the fulfilment team?
o Swing tag
o Ribbon
o Neck pillow
Where are our Oodies designed and manufactured? Also, state the material used
Our Oodies are designed by our team in South Australia and manufactured in China using extremely
soft flannel fleece exterior and a sherpa fleece interior (both vegan alternatives to sheep’s wool).
Which slack channel is Dragica most active on with her immediate responses?
Oodie Scams.
Customer emails in:
"Hi there, I was told I am a winner for the Disney Giveaway that ended a couple of days ago, Im still waiting on my prize and your team to get in touch with me"
Whats the best macro to respond to the customer?
PROMO- Giveaway Winner
On the Maternity Oodie what is the purpose of the magnetic snap button front?
On the Oodle Oodie what is the purpose of the Top of the pocket and the magnetic snap button
Makes feeding, pumping and skin-to-skin snuggles a breeze.
Top of the pocket opens to allow your pet to snuggle in. Magnetic snap button so the pocket can be closed
Name 5 Limited Editions we now have in our AU store
Lilo & Stitch Pink Oodie
Star Wars Tykes Oodie
Winnie Daisy Oodie
Essendon AFL Oodie
Baby Groot Oodie
Pokemon Oodie
Avengers Oodie
Spiderman Oodie
Name macros for customers emailing saying:
"The characters on my Pokemon Oodie are cropped"
"Could you add my Unit number on my address, I added it at checkout but it does not show on my Shipping confirmation email"
"I said to cancel before but now I dont want it canceled please can you help" (ORDER HAS BEEN CANC)
-Complaint - Pattern Placement
-ADDRESS - Shipping Conf Missing U/Apt No
-CANCEL- No longer want to cancel (Already Processed)
Which Oodie goodies are:
-Made from 93% bamboo
- ultimate beach companion - perfect for wearing at the pool or beach
-This does not have Sherpa Fleece so it will not be as thick as the Original Oodies.
-"won’t overheat your pooch"
-Sleep Tee
-Beach Oodie
-Oodie Robes
-Dog Oodie
What are the platforms we use for:
Answering Emails-
Communications with the team
For merchants and online stores
Accessing sheets (Paris Follow up etc)
Returns for AU
Checking agent payslip/leave hours
Gorgias
Slack
Shopify
Sharepoint
Parcel Send
ESS