Fairmont
Known as the Castle in the Rockies
What is the Fairmont Banff Springs?
Guest wants to share positive feedback.
Who is Sales Support Agent?
GRC in motion, I can take advantage of $300.
We provide an additional communication route to bring forward non-urgent or questions about our overall work environment.
What is the Director's Council?
Must add IATA number to reservation.
What is Star Plus Travel Agent Rate?
This property has breathtaking views of PNC Park.
What is the Fairmont Pittsburgh?
Point and Benefit inquiries.
Who is Customer Care (CUCA)?
I need to achieve a certain LQA threshold to possibly achieve my monthly RSA Sales Incentive.
What is 87%
Workplace Safety Inspections.
Who is the Health and Safety Committee?
To remain compliant while the caller provides the credit card number.
What is Pause & Resume?
Personal Concierge to customize your stay. Deluxe breakfast and evening canapes served in the Lounge
What is Fairmont Gold?
CUCS is closed and guest does not want to leave a voicemail.
Who is Sales Support (SSAS)?
One of my benefits when I am feeling under the weather.
What is Teledoc?
I feel Heart Warmed! I feel Welcome!
Who is the Heartist Committee?
To be used when completing a reservation in a case where guest is no longer on the line.
What is ACW (after call work)?
Most photographed Hotel in the world.
What is the Fairmont Le Chateau Frontenac (LCF)
Confirmation email received in error, does not belong to the guest.
Who is Customer Care (CUCA)?
I can travel all over the Globe.
What is the All Heartists Program?
Warming the Hearts of our Community.
What is the Solidarity Committee?
I must complete this after every Accor call.
What is the RESAweb Tracker?
A village of heritage log cabins connected by picturesque paths.
What is the Fairmont Jasper Park Lodge.
Non-Flexible, Cancellation/Modification request.
Who is CUCA?
(Only in the instance where you cannot contact someone on property).
I can offer you an additional 5% off your eligible rate.
What is being a member of ALL - All Live Limitless?
Encouraging well-being through shared awareness.
What is the Wellness Task Force?
This function provides you the ability to book multiple packages and/or rates while maintaining the same room for the duration of their stay.
What is daily details.
Luxury Resort in Banff National Park lives up to the natural wonder which we share our name.
What is the Fairmont Chateau Lake Louise?
Website booking issues.
Who is CUCA (Customer Care)?
I can guarantee that late check out for you for only an additional $75.00.
What is a Package on the Fly element (POF)?
We are inclusive!
What is the DEI committee? (Diversity, Equity & Inclusion)
It is mandatory to check this field for relevant information to relay to the caller.
What is Sell message?