Customer Support Portal
This item is paid for by the department, but maintend by IT
You would contact this person if an employee needs access to navigate
What is the online center?
This feature resides in Google Drive and is the supervisor's responsibility to give and remove access from.
What is a Team Drive?
This allows supervisors and all GRCC users to search for self help on various technology topics.
What is the Knowledgebase
Timesheets are approved using this application
What is imageNow/Perceptive Content/ eDocs?
A supervisor is going on vacation and should do this to allow for Timesheets to be approved by others?
What is Supervisor Backup Delegation?
What is a Google Space?
You can find your requested tickets by selecting this menu
What is Services/Ticket Requests?
Complete the phrase: An employee just transferred, his computer will be
What is Account Orientation
Employee Evaluations can be completed by navigating to this menu in the Online Center
What is Employee Evaluation Status?
This Google product is used for sending email communications to a group
What is Google Groups?
This menu allows customers to request things such as a loaner laptop, guest wireless account, and software.
What is a Service Request
What is from on-campus or utilizing the VMware software?
What is an Employee Separation?
This menu allows you to view candidates for job openings in which you are the hiring manager/on the hiring team
What is Browse Applicants?
What is Google Group Manager
This service allows supervisors to let IT know that they need access to the shared network drive
What is Request Shared Network Drive Rights service
This comes standard with every equipment deployment of a full time employee
This should be done by every employee leaving GRCC?
What is adding an auto reply to their email and sharing their J and Google Drives?
This menu allows a supervisor to view employee vacation balances
What is IT Customer Support?