ACE REWARDS
Is it free to sign up?
Yes
How do you know if a customer is a business customer?
They have a uniform on or buying in bulk
What 2 items do you add on if you sell a gallon of paint?
Paint brush/ roller, liners, tape etc
Ace is the place with the ___
Helpful hardware folks
What do we do when we owe a customer a penny?
round up to the nearest nickle
Tell me what you say in the beginning of transaction?
Hi Do you have an ace rewards?
No, Would you like me to sign you up, it is free, and you get coupons
What does B2B stand for?
Business 2 Business customers?
You sold a drill what do you offer as an extra item?
Drill bits, extra battery, safety glasses, carpenter pencils,
What does IC3 mean?
3 or more customers in line call for back up
Is it a top shelf if there are scan tags up there?
NO, that is a sellable shelf
Explain how to sign up a new ace rewards customers.
Scan new card, enter phone number, add or check address
or -h to enter at end of transaction
What are the benefits for being an Business customer?
What is getting 5% off and bulk pricing
leaf bags, spreader, gloves
How do you do a mobile order for customer?
Give steps
find on ace net, hit customer order, customer priority, enter their information and at reg hit -M enter to pull up order check out hit 1 invoice order.
Why is it important to give WOW service and tell your customers about the survey on the receipt?
In order to get your quarter bonus, we need to wow the customers and have them fill out the survey
What are some benefits of having the ace rewards card?
instant savings, birthday coupon, look up transactions
Explain how to sign up a new B2B customer
Have them fill out the paper, get the dummy number, and write the name on the paperwork and then it is entered on Jostle.
If you sell a grill what store should you check first for inventory? And what item to should you add on
822 and cover, brush, etc.
What does WE LIGHT stand for?
Winning, excellence, love, integrity, gratitude, helpful, teamwork.
What is the attendance policy?
.5 pts for tardy 1 pt for absence
What is the benefit of adding the ace app to your phone?
What does it mean if a business customer has a charge account?
They are billed later for the item
You hit charge on the payment screen under bank card
What would you add on if you sold a Stihl Chainsaw?
chaps, bar and change oil, 2 cycle oil
What does WOW Stand for?
What can I help you find, Offer extra items and Warm thank you
How does Bruce like on his pizza?
Cheese only, light sauce.