Customer Service
An email address where customer can send us information, photos or documents they would like reviewed.
What is - wecare@ferrellgas.com
A program that automatically routes deliveries to tanks without the customer needing to call
What is - Keep Full
*bonus points- what are the requirements?
This awesome team member has a way with getting the most random calls which he handles with ease and has a love for lizards
Who is - Ian
Over 350 slices of this popular dish are eaten in the US every second
What is - Pizza
If a customer calls and they are smelling gas or suspect a leak you should do this
What is - Put in an emergency order/script
What is - is there anything else I can help with today? & Thank you for calling Ferrellgas (or some variation of these)
A service that divides the customers estimated usage into monthly payments
What is - Budget Billing
*Bonus - what are the requirements
This amazing team member has been with the company 21 years, is an expert with Peoplesoft (and many other things) and works at our Anoka location
This is the only US state that grows coffee commercially
What is - Hawaii
It's ok not to read the emergency script when a customer smells gas in this situation
What is - NEVER
Please always read the script if you hear the key words - smells gas/hears gas/thinks they have a leak
A website where the customer can manage their account, view statements, make payments and order deliveries
What is - myferrellgas.com
What is - Autopay
This awesome team member spends his days providing great service to customers and his afternoons/weekends as a baseball dad
Who is - Matt
This fruit is the top selling product at Walmart with over 1.5 billion pounds sold annually
What are - Bananas
True or False - the customer needs to be home during an emergency service order
True - always make sure the customer is going to be home when we get there or can be near by and available to meet the tech when they arrive. If no one is there, we will not have access to the home to do a full systems check and can only red tag the system
A resource you have if you're not sure how to answer a customers questions
What is - the Teams chat
This program give the customer a $50 credit as well as the new customer.
What is - Customer Referral Program
This team star works from home and is half of our rockstar EA duo
Who is - Becky
Weighing roughly 8 pounds on average this is the largest organ in the human body
What is - The skin
Non customers and law enforcement get this information read to them
What is - the Non Customer Emergency Script
You should do this if you get a call from outside our region and the caller is a prospective customer with questions you can't assist with
What is - put in a lead to the Service Center
Potential new customers should be asked for this when inquiring about our services
What is- Their business!
Ask for the business - How can I gain your business today? What can I do to get your account set up for you today?
Who is - Dana
This continent holds 70% of the Earth's freshwater and 90% of its ice
What is - Antarctica
True or False - We do not need to put in an emergency script for a fire that happened last month
False - anytime there is mention of a house fire/fire near tank we need to launch and complete the emergency fire script