Show:
Facilitation
Advocacy & Inquiry
Process Tools
Charters
Scope
100
Neutral Facilitator, Facilitative Leader, Facilitative Member
What are three facilitative roles?
100
The Ladder of Inference
What is an analogy for the steps we take that lead us to jump to conclusions?
100
Brainstorming
What is one process tool that we use for gathering/generating ideas?
100
Where, Since When, What, Consequences
What are the elements of a problem statement?
100
Helps us to determine the boundaries of the process improvement project.
What is the In/Out of Scope Tool?
200
Content and Process
What are two areas of focus in team meetings?
200
For this type of question, the answer is yes or no.
What is a closed-ended questions?
200
Drop Duplicates
What is a process tool for combining ideas that are the same?
200
A document that includes the process improvement problem statement, scope, goals, team, timeframe, and more.
What is the Project Charter?
200
Three project elements that if one changes, one or both of the other will as well.
What are Goal, Resources, Time?