Lawn Care
If someone is concerned about weeds in the lawn, what service should you recommend?
Lawn Care
If someone is noticing moles and doesn't want the poison bait, what service can you recommend?
Preventative Grub Control. Killing off the grubs in your lawn will eliminate their primary food source making them search elsewhere for food. This does not guarantee results.
If someone wants the weeds killed in their plant beds, what service should you recommend?
Shrub Bed Weed Control
When is the best time to aerate and apply lime?
Spring or Fall
True or false: It's okay to contact a lead more than once a day
True
If someone is noticing bare spots throughout the lawn what services should you recommend? *Bonus if you can tell me why
Aeration and seeding and Lawn Care
Is the insect control safe?
After its dry its generally considered safe. Its fast drying within 30 minutes!
If someone is saying their plants are in rough condition, what service would you recommend?
Plant Health Program
True or False. It's okay to put a customer on hold if you need help answering a question
True
If someone seems unsure about receiving an hourly quote, what can you tell them?
We can always put a cap on the time limit of the service, we simply would not be able to guarantee it will get done in that timeframe, but we will do our best. We can also prioritize specific areas first
What are the five cities we mow out of the River Falls Branch. (Hint RF is one of them)
River Falls, Hudson, Woodbury, Ellsworth, Roberts
Can we treat inside houses for pests?
No, we can apply bait boxes around the home for rodents to help prevent them from getting in. We are not licensed to treat inside the home
If someone asks for a trimming/pruning, what is the cost of the service. Bonus if you can tell me the additional cost
$125 per man per hour and a $60 debris haul away fee
This lawn problem occurs when soil becomes too compacted for air and water to penetrate
Soil Compaction
If someone asks about payment methods, what should you tell them?
There is an option to prepay to save 5% on your total. You can pay this over the phone otherwise we will send an email with a link where to do this. The other option is we bill after we perform the service so you can pay as you go
What service would you recommend if the customer is struggling with a healthy lawn and has a lot of surrounding trees?
Lime to balance the pH. Leaves from trees make your soil more acidic and harder for your lawn to absorb nutrients. Lime neutralizes the pH and allows your turf to pick up nutrients easier
Ticks
What are two benefits of pruning shrubs?
Professional shaping makes them look nice by adding curb appeal and removing dead overgrowth makes the plants more disease resistant and healthier
If a customer asks to make a payment, what is the first step?
Locate their account on Real Green and confirm the balance they owe
What do you need from a customer to price match?
A verified quote or statement from the competitor
If a customer is unsure of what their lawn needs, what service can you recommend?
Lawn Evaluation
What time of year are voles active? *Bonus if you can tell me when moles are active
Voles: All year! Moles: Spring-Fall- They burrow deeper for winter
What two services can we do if someone is dealing with Japanese Beetles?
Japanese beetle foliar spray for active infestations and preventative grub to prevent more from hatching.
If someone asks about a schedule date and they are not scheduled yet, what do you tell them?
Let them know they have not yet been scheduled. We normally don't schedule more than a day in advance due to changing weather conditions. however, I can put the program on an ASAP status and notify the coordinator if you are looking to get serviced as soon as possible. Feel free to also let me know if there is a specific date you need it done by and we can do our best to accommodate you
If a customer asks about landscaping related services, who should you transfer them to?
Wayne H