Phone Ninjas Phone Training
Fill in the blank: "So I don't waste any of your time, ____________?"
let me quickly check availability. It can take about 10 min
Ford’s popular full-size pickup truck.
What is the Ford F-150?
Kia smartphone app allows owners to remotely start their vehicle, lock/unlock doors, and check vehicle status
Kia Connect
Chevrolet mobile app allows owners to remotely start, lock, unlock, and locate their vehicle
myChevrolet App
A customer says, “I’m busy right now.” What is the best response?
Acknowledge their time and offer a quick follow-up or schedule a better time to talk.
How many qualifying questions should you ask
3-5
This Ford app allows owners to remotely start, lock, unlock, and locate their vehicle from their smartphone.
What is FordPass
What is Kia’s powertrain warranty
10-year/100,000-mile
Which Chevrolet truck competes directly with the Ford F-150?
Silverado 1500
A customer asks about towing. The correct BDC response is to gather details. What question should the rep ask?
What are you looking to tow? What is the weight?
After identifying the vehicle by stock number, or year,make, model, your response to the customer should be?
GREAT CHOICE! - Create Urgency
This feature allows drivers to use apps like Google Maps and Apple Maps through their Ford infotainment system.
Apple CarPlay or Android Auto
What is Kia's Buyback warranty
Kia does not have a buyback warranty
Chevrolet safety feature helps alert drivers to vehicles approaching from the side when backing out of parking spaces
Rear Cross Traffic Alert
An email only inquiry sets an appointment. What should the rep gather from that customer while replying to the email?
A phone number
Fill in the blank: "While I am checking on that vehicle,_______ , especially if we have something nice that could save you some money?"
is it specifically and only this vehicle you are considering, or are you open to others
This Ford feature helps drivers stay centered in their lane by providing steering assistance and alerts when unintentional drifting is detected.
Lane-Keeping System
Kia safety feature alerts the driver when a vehicle is in their blind spot and may include steering or braking intervention on some models
Blind-Spot Collision Warning
If someone is looking at a Chevrolet Equinox, they might also consider
Honda CR-V Hyundai Tucson Toyota RAV4 Ford Escape
Why should you ask open-ended questions?
They encourage the customer to share more information about needs, budget, and timing.
Explain the appointment setting process for an out of state customers
*shipped to your door or will you be picking it up
*offer detailed photos or walk around
*go over the deposit process - offer to send c.a
*schedule follow up call
*give idea on our location
Ford safety feature uses cameras and sensors to automatically apply the brakes if a potential collision with a vehicle or pedestrian is detected
Pre-Collision Assist with Automatic Emergency Braking
If someone is looking at a Kia Telluride, they might also consider a
Hyundai Palisade - Honda Pilot- Toyota Grand Highlander
GM's true hands-free driver-assistance technology available on select compatible roads
Super Cruise
Read the _____ before you _____
Lead Proceed