Kia
What does Kia’s warranty commonly advertise?
10-year / 100,000-mile powertrain warranty
What is Ford’s best-selling truck?
Ford F-150
What is Chevrolet’s full-size pickup?
Chevy Silverado
How quickly should an internet lead be responded to?
7 min
What is the first thing you should do when answering a sales call?
Introduce yourself and the dealership
What Kia SUV is known for having 3 rows and strong family appeal?
Kia Telluride
Which Ford SUV replaced the Ford Edge in many lineups?
Ford Bronco Sport
Which Chevy SUV competes with the Toyota RAV4 and Honda CR-V?
Chevy Equinox
What is the main goal of the first internet response?
Set the appointment
What is the primary goal of a phone up?
Set an appointment
Which Kia vehicles are fully electric
Kia EV6
Kia EV9
Kia Niro EV
What performance version of the Mustang is known for high horsepower and track performance?
Mustang GT / Shelby (either acceptable)
What is Chevy’s iconic sports car?
Chevy Corvette
Name two communication methods used for internet leads.
Call, Text, Email (any two)
Name one qualifying question you should ask.
Name one key selling feature customers frequently praise about Kia vehicles.
Technology, warranty coverage, value, safety features, or design
What is Ford’s fully electric pickup truck?
F-150 Lightning
Name Chevy’s all-electric compact SUV.
Chevy Bolt EUV
Why should responses be personalized instead of templates?
Build trust and increase engagement/response rate
Why should pricing not be the only focus of the call?
You must build value and secure the visit
Which Kia model competes with the Honda Civic and Toyota Corolla?
Kia Forte
Ford’s driver-assist hands-free highway system is called what?
BlueCruise
What system allows Chevy drivers to access remote features through their phone?
OnStar / MyChevrolet App
What happens if you only email and never call/text a lead?
Lower engagement and missed appointment opportunities
What should always happen before ending a phone call?
Confirm appointment date/time and contact info No Appointment - discuss call to action and let the customer know you will be sending your contact information