Operational Excellence Principles
KPI and Visual Management
Standardization
GEMBA
Problem Solving
100

Additional Treatment, Movement, Inventory, Transport, Defects, Overproduction, Wait, and Untapped Talent

What are the 8 wastes of Operational Excellence?

100

This color typically depicts risks, emergencies, or bans.

What is Red?

100

Generally the safest and most effective way to perform a task or run a process to the desired result; must be simple and clear to use.

What is a standard?

100

the act of going out in the field, observing and having open discussions with the team to detect waste, risks, and improvements.

What is a Gemba walk?

100

These words make up the acronym PDCA in the problem solving cycle.

What is plan, do, check, act?

200

Ten of these are better than one from a brilliant person.

What is an Idea?

200

This acronym refers to a measurable and quantifiable metric used to track progress towards a specific goal or objective.

What is a KPI?

200

It's usually best to consult these people when creating a standard.

Who are competent persons? (experts, operators)

200

This Japanese term, meaning "the real place," refers to the practice of going to the actual location where work is done to observe, understand, and improve processes.

What is GEMBA?

200

Also known as an Ishikawa diagram, this tool helps the user identify the possible causes of an event.

What is a Fishbone diagram?

300

This is better than having 100% someday.

What is 60%?

300

In human perception, this sense accounts for approximately 83% of all sensory input.

What is Visual/ Sight?

300

This is used when significant variability exists, or different practices are being adhered to.

What is a standard? (Standard Implementation)

300

During a GEMBA walk, this interaction is used to get useful feedback from employees.

What is an interview?

300

This tool doesn't need what, where, when, or who when finding the root cause.

What is a 5 why?

400

Operational Team, Managers and Project Leaders, Plant Steerco, and Roquette Global Strategy are all tiers in this structure.

What is the Global Operational Excellence Pyramid.

400

This Lean concept emphasizes the use of visual aids such as charts, graphs, and displays to communicate information quickly and effectively throughout an organization.

What is Visual Management?

400

Standards makes it possible to measure progress and implement this practice of making systems better.

What is continuous improvement?

400

These categories are used in RCL GEMBA to categorize the findings during the walk.

What is HSE, Quality, and Waste

400

When defining a problem thoroughly, it is often useful to implement this approach/ tool to ensure no details are being overlooked.

What is 5W2H?

500

When assessing a situation, we all have our own, which shapes our opinion on what we are observing.

What is Perspective?

500

Objectives which cascade to different management levels which were determined by using the impactable levers.  These are described as being Specific, Measurable, Attainable, Relevant, and Time based.

What is S.M.A.R.T.?

500

DOO DOO DOO !!!!   YOUR DAILY DOUBLE!!
(This one was not covered in the coursework)

Our railways, roads, and even some space-shuttle parts are engineered and designed on a standard width (4' 8.5") based on the measurement of which part of which animal?

What is a Horses A$$?

(chariots, based on horses rear width, have defined the width of our roads, railways, and what we transport on them since the time of the ancient Romans!)

500

This document is usually given to a GEMBA group before they head into an area for a GEMBA walk.

What is the last GEMBA report?

500

In brainstorming, it is always important never to do this, or you risk people not putting forward all their ideas.

What is criticize?