What's the fee??
This fee is $8 and is waived for certain account types
What is Official Check?
These account types have a minimum balance of $400
What is e-Savings, Statement Savings and Pasbook Savings?
What is a teller's drawer limit
$12,000
A customer comes in saying they are having trouble with online banking. Who you gonna call?
Customer Service
A customer's debit card is warn and they need a replacement.
Debit card maintenance form
Email to Operations- File in Branch
$15 and is charged by the branch
What is a lost card fee?
This account type is for people over 50 years of age
What is the Nifty Fifty Checking?
This term is used when an individual deposits $9,000 every other day
Structuring
You have a question about an ACH item. Who you gonna call? Bonus point if you can name the specific employee(s).
Operations
Bonus: Ryan and/or Shoshanna
A customer withdraws $6,500 from their account.
Cash Log $5,000/Large Cash Log
Email to BSA- File in Branch
This fee has 2 sides. One for outgoing and one for incoming. It's also separated into 2 categories. It can be $35, $20 and $55
What is a wire fee?
This product is free for the first order of 30 or all are free for certain accounts
What are checks?
These are the denominations for each strapped currency in a teller's second drawer
100s- $1,000
50's- $1,000
20's- $1,000
10's- $500
5's- $250
1's- $50
A customer has a questionable debit card transaction. Who you gonna call?
Your manager, if they are not available, Operations (Alison, Thomas or Emma)
To be used when customers are depositing checks that require special holds to be placed
Notice of Delayed Availability
Email to BSA- File in Branch
This is the fee to have a Debit Card expedited
What is $35?
This limit on a majority of accounts is $1,500
What is ODP?
How many coins are in a roll of each currency?
Dollars- 25
Halves- 20
Quarters- 40
Dimes- 50
Nickles- 40
Pennies- 50
You are not sure if a customer is enrolled in Loyalty. Who you gonna call?
Marketing (or look in DNA)
To be filled out when customers would like to transfer money on a regular basis between accounts @ BOGC
Filed and completed in branch
It is the 16th of the month, and a customer comes up to your window or desk and says they have multiple fees on their account that hit yesterday. The fees are $6, $14.50, and $2. What services are these fees related to?
What is paper statement, POS and other ATMs Fee?
The benefits of these accounts include free Money Orders and Cashier's Checks
What is Nifty-Fifty Club, Premiere Checking, and e-Ultimate checking?
This consists of 5 $20 bills and is only given out during a robbery.
Bait
A customer wants to transfer their IRA from a different institution to us. Who you gonna call?
BSA (Nick or Amethyst)
To be used for Non-Resident Aliens
Form W-8 BEN
BSA- Filed with Sig Card