Reservice
covid screening
what are the Reservice questions?
75%
What is a passing score?
Customer loyalty
Who do you transfer to when they want to cancel?
when it is scheduled 24 hours or more out
when do we create a task?
Thank you for choosing greenix have a great day
what is the outro?
Inside sales
who do you transfer to when they want to add a new service
two weeks after the last completed service and two weeks before the next due service
When can you schedule a Reservice?
at least once a minute
How many times should you say the customers name?
Billing
Pro Advocacy
Who do you send the task too?
"like" "uhm"
What are words that you should not use in a call?
Team leads
Who do you transfer to when they are escalated but don't want to cancel?