Greet Kine Stuff
What information is on a chit? Name at least two things
Guest's name; server's name; table number; how man people are in the party; the time of their reservation; information that is written in on the reservation
What is the TS Motto?
"To create timeless memories, and lifelong friendships, with sunsets and aloha....."
What is the name of the rule where you smile at (blank), make eye contact at (blank), and greet at (blank)?
The 20/10/5 rule
Who is the Safety Manager of Hula Grill?
Caroline Nightingale
How many rings should a phone call be answered in?
Three
What areas do our liquor license cover?
Name the five TS Values
Fun
Ohana
Continuous Improvement
Serving Our Communities
Pride In Our Employees
Name the proper greeting when answering the phone
"Aloha, thank you for calling Hula Grill Waikiki, this is (your name) speaking, how may I assist (help) you?"
If you hurt yourself on the job, what should do? Name at least two very important steps
Let the MOD know immediately, inform them if you are or are not able to perform your job, inform them if you need medical attention
Should a guest need to be put on hold, what is the proper amount of time they should be left waiting?
No more than 30 seconds
What position is the only position that should be conducting table checks?
DG3/G3
What are the first and last names of the two founders of TS?
Rob Thibaut and Sandy Saxton
When making a reservation, what are the three options for both the bar and dining room?
Burgers, Tacos or Fish & Chips
Fresh Fish, Steak and Seafood
Name 3 safety calls used in the restaurant
Behind, Corner-in, Corner-out, Hot, Right, Left, Sharp
Once you reach the table, after walking at a comfortable pace and engaging in a conversation, what is the first thing you do?
Pull chairs out for the guests. As many of them as possible.
Where are the two areas we validate parking and what are their costs?
Ohana East $6.00/4 hours (Self-parking)
OWK $8.00/4 hours (Valet)
What anniversary did Hula Grill Waikiki recently celebrate?
Extra 100 pts. if you can name the month.
Fourteen
June
You can't find a guest's reservation. What is the proper verbiage to use when handling this kind of situation?
(Apologize)...."I'm so sorry, it appears we don't have a record of your reservation, however please give me your first and last name I will get you in very shortly"
Where can you find a fire extinguisher? Name three places
Manager's Office, Pantry, Server's Station, Banquet Room, Bar
What is the most important thing to say, other than telling a guest to enjoy their meal, before leaving the table?
Telling them who their server will be
Describe the difference between an Amenity Order and a Room Service Order
Extra 100 pts if you explain who handles both
Amenity Order's are gift packages sent to guests staying in the hotel.
Room Service are food orders that are delivered to guests staying in the hotel.
Amenity Orders are taken by the Greeters; room service orders are taken by the food runners and/or MODs
What is the name of the first TS Restaurant opened in Hawaii?
Kimo's in Lahaina, Maui
What are some non-verbal cues that may give the wrong impression to guests? Give at least two examples.
Not looking at guests in the eye when speaking to them
Body Language: Slouching, putting your leg up on the stand, not smiling
Appearance: Uniform Maintenance; is your hair brushed and pulled back? Are you wearing your name tag? Does your uniform have holes or is faded?
What items do you need to have when discarding bottles and broken glassware in the back?
Goggles and gloves
Before telling a guest to, "Have a great day, or Thank You for calling," what is the last thing you tell a guest, before hanging up the phone?
Recap their reservation; Reservation date, time, contact information of the guest, Guest's name and any other information in the reservation AND your name