Greeter SOP
Number of fingers a setting should be away from the edge of the table
What is 3?
Our mascot's name
Who is Baozai?
The "I" in SMILE
What is "Integrity?"
What is guest experience?
We are checking in a reservation 15 minutes early but we have a lobby building up and we have limited availability on the floor.
What is "We are able to check you in at this time, but because we are waiting for previous tables to get up, it is likely that you will be seated closer to your reservation time"?
The proper way to avoid taking the incorrect party to a table
What is double checking the guests' order sheet for the name?
The number of tables we have in the restaurant.
What is 58?
The first location to open up in the states
What is Arcadia?
The length of our "grace period"
What is 15 minutes?
Response to a guest when we are able to accommodate a late check in, early check in, or party size upgrade.
What is "We are able to accommodate for this request for today, but I cannot guarantee we will be able to accommodate for this next time."?
The proper description for a 7 top party. There are 2 adults and 5 children. 2 of the children need a HC and 1 child needs a booster seat.
What is "2HC+1BS+2KS+2"
Number of FOH managers at DTF Del Amo
What is 7?
What is "Wok, Peace, Abundance?"
The proper way to mark a partial party as fully arrived
What is "Keep the party as partially arrived, but add a green check mark in front of the description and let G3 know"?
The correct verbiage for someone who forgot to include their child in a 4-top reservation (Assuming G3 approves, but requests for next available spiel)
What is "Because it will now be a party of 5 rather than 4, this will require a larger table. Though we are able to accommodate this change today, we cannot guarantee we will be able to accommodate this in a future instance. We are currently waiting for an available large table to get up, therefore it will be a wait in the lobby for the next available table."?
Tasks to do when there are too many greeters at center station (List 3)
What are
-Prebussing, restocking, building settings, lobby checks, sweep around the restaurant
The year DTF Del Amo opened
What is 2016?
The number of locations CURRENTLY open in CA
What is 7?
What do we let guest know when party of 15 is checking in
"Because we do not have any tables large enough to fit a party of 15, we would have to split the party into 2. We cannot guarantee that these parties will be seated next to each other, or at the same time."?
The proper way to seat a guest.
What is the introduction of QR code, passing the menus individually after guest seated, and letting them know their server will be with them shortly?
The greeter's priority TASK
What is walking parties?
The names of ALL FOH leads (Hint: There are 9)
Who is Hannah, Henry, Val, Precious, Yachana, Jessie, Abby, DJ, and Rochelle?
What DTF sold before they began to serve dumplings
What is cooking oil?
The information for Private Dining Room reservations
What are "Private Dining Room reservations are usually for large parties and can be booked from Monday-Thursday for 2 hours through our Guest Services (Guestservices@dintaifungusa.com)."
A party is checking in late and we are able to accommodate, but they will get next available table
What is "Unfortunately, we have passed the 15 minute grace period so we did have to give your table away. We are able to restore your party, but it will be a wait in the lobby for the next available table."?