Operations
The Kingsley benchmark for 2023
What is 4.0
The number of days notice for termination required on all service contracts.
What is 30 days
Anything longer would require client approval
This Director loves a good Reggae concert
Who is Meghan Molina
What is our region's goal for Greystar Giving?
What is 1200 hours and $1 per unit for fundraising
This name is to be used on all contracts in order for them to be legally binding
What is the assets legal entity name
No contracts should be in Greystars name/legal name
This form is required for all residents to have an approved service animal
What is the Reasonable Accomodation Request Form
This director has worked their entire multifamily career with Greystar and started out leasing at Santana Ridge.
Who is Sarah Harland
What does putting something below the line mean?
What is improvements to the property, not repairs.
Examples are new appliances, carpet, new asphalt, windows, etc.
What phone number can you call to reach for benefits and payroll questions?
What is 855-GREYSTAR
What is zero
All service contracts are to be rebid yearly and cannot have an automatic renewal clause
This is the amount of Asbestos allowed for maintenance to continue work
What is zero
On-site teams should not do work that disturbs any material containing asbestos
These colleagues both went to the same high school in AZ
Who are Tina Luck and Brandon Rich
What is the P&L Detail Report or Report2.
This report changes as you change the data in the system. You can see how your changes effect the budget versus waiting for the reports to process every 15 minutes.
What email do you send potential phishing scams to?
What is Information Security
infosec@greystar.com
This is the maximum dollar amount for an onsite manager or maintenance supervisor to sign a service contract
What is $0. Managers cannot sign service contracts.
RPM can sign up to $25,000, Senior Director can sign up to $50,000, Managing Director can sign up to $100,000 and anything higher must be reviewed and approved by Legal Department before an Executive Managing Director can sign.
This manual outlines the procedures for asbestos
What is the O&M Plan (Operations & Maintenance Plan)
If there was a talent competition, what director would you see in a juggling act?
Who is Rocky Sundling
What expense can tank a property’s financials?
What is runaway overtime!
The person you email if you are missing billbacks for RealPage or Rent Café
Who is Anita Bishop in the Advantage Solutions department
This is the US State that should be listed in each contract as reference for the laws that will govern all disputes
What is Delaware
This is how your client is notified of an incident report
What is an email sent by the RPM
A separate email will need to be sent to the client with the incident report attached.
If the asset is not on Greystar Insurance then the properties will need to follow the protocol for reporting the incident to the clients insurance.
This director can walk on their hands unbroken for 50 feet!
What is the occupancy percentage that most properties start to cash flow at?
What is between 94%-95%.