It means Sushi Bar, Handshake, Open-Ended Questions, Center of your Universe, and Thank the Customer.
What is S.H.O.U.T?
100
He is our Loss Control Manager.
Who is Joe Rubin?
100
It is 858 677 0772
What is LQ's number?
100
It is the title for Enterprise on an insurance cert when the insurance company will pay for damage to our truck.
What is Loss Payee?
200
It was $54.00 today.
What is ADR?
200
There are seven steps in it and each step offers the opportunity to positively affect our ESQi.
What is the Cycle of Service?
200
He is our Retail Truck Salesman.
Who is Scott Siney?
200
It is 619 668 7795.
What is L8's number?
200
We need to get these signed every 30 days.
What are contracts?
300
It was $35.39 today.
What is Net Other?
300
They are: How did the vehicle work for you? How was customer service? Is there anything we could have done better? and Are you completely satisfied?
What are the four critical questions?
300
He is our GTM.
Who is Matt Pell?
300
It is 760 806 2777
What is LX's number?
300
Theft from the lot, employee accident, conversion, vandalism, missed damage.
What is an uninsured loss?
400
The score that must be 95% to win an office outing.
What is ESQi?
400
Enterprise Service Quality Index.
What is ESQi?
400
He is our accounting contact.
Who is Chris Manfre?
400
It is 800 736 8287
What is the general truck number? (800 Rent-A-Truck)
400
A system that pops up in a 2.0 reservation/ticket, urging you not to rent to someone.
What is the Customer Warning Screen (DNR Screen)?
500
It is 179/205
What is our On Rent Goal?
500
You get this response from a customer if they had a break down, had incorrect billing, were yelled at by an Enterprise employee and were overcharged for fuel.
What is completely dissatisfied?
500
She decides who gets new vehicles and when they are delivered.
Who is Kristine Causee (KC)?
500
It is 866 615 5150.
What is TSOC's number?
500
During a conversion, this entity reports the stolen vehicle to the police.