Who does that job?
This worker scans items and takes customers' payments.
What is a cashier?
Your shift starts at 9:00 a.m. What time should you arrive: 8:55, 9:15, or 9:30?
What is 8:55 a.m.?
A customer says, "Excuse me, can you help me?" What is a good response?
What is "Yes, how can I help you?"
You see water spilled on the floor. Should you ignore it or report it?
What is report it?
What department would you most likely find apples, bananas, and lettuce in?
What is the produce department?
This worker puts products on shelves and makes sure items are in the correct place.
What is a stocker?
A customer asks you a question and you don't know the answer. What should you do?
What is ask a coworker or supervisor for help?
A customer asks where the milk is located. You know it is in aisle 12. What should you do?
What is politely tell them it is in aisle 12?
Why should grocery store employees wear closed-toe, non-slip shoes when required?
What is to protect their feet and help prevent slips/falls?
What grocery store worker often collects shopping carts from the parking lot?
What is a courtesy clerk/cart attendant?
This worker cuts, weighs, and packages meats for customers.
What is a butcher/meat department worker?
You finish all of the work your supervisor gave you. What should you do next?
What is ask your supervisor what you should do next?
True or False: It is okay to ignore a customer because you are stocking shelves.
What is false?
You need to lift a heavy box but aren't sure you can lift it safely. What should you do?
What is ask for help?
What does it mean to "clock in" at work?
What is record that you are starting your shift?
This worker prepares breads, cookies, cakes, and other baked goods.
What is a bakery worker/baker?
You realize you made a mistake while working. Should you hide it or tell your supervisor?
What is tell your supervisor?
A customer is upset about the price of an item. Who could you ask to help?
Who is a supervisor or manager?
You find broken glass on the floor. Should you pick it up with your bare hands?
What is no?
A stocker notices a yogurt expired yesterday. What should they do?
What is remove it from the shelf and follow the store's procedure for expired products?
This worker is responsible for supervising employees and helping the store run smoothly.
What is a store manager?
You are scheduled to work, but you are sick and cannot come in. What should you do?
What is call/contact the store or your supervisor as soon as possible?
Name two qualities that show good customer service.
What are being polite, helpful, patient, respectful, friendly, or a good listener? (Accept any two.)
When lifting a box, should you lift mainly with your back or your legs?
What is your legs?
Name three skills that would be helpful for someone working at a grocery store.
What are communication, teamwork, organization, customer service, following directions, time management, reliability, or attention to detail? (Accept any three.)