GROUND ZERO

Fix Statuses

100

Fix status when client's returns were already sent back and have registered successfully

Inbound

200

Fix status when returns have been sent back, but client still got charged for them as they don't appear to be registered.

Truant

300

A Fix status when client's returns were already sent back but haven't registered yet, setting up the Fix to possibly trigger truancy.

Delivered

400

What status do we update a Fix which returns have registered on the carrier's end, but not in KingMob?

Inbound

The Processes

100

We click this link to verify a client's returns status - see if they're already registered or not (yet).

Inbound or return tracking info/number

200

True or false. We only check a client's returns status when the Fix is still on "Delivered," but the client said she's being asked to pay for them.

True

300

When client's returns were sent back but didn't register, what do we do?

Update Fix status to "Lost Inbound"

400

True or False. We have to allow 5 days of not being registered from the date the returns were sent back up to the day we receive the concern before considering it "lost inbound."

False.

Our Resolution

100

True or False: We can completely rely on Spectre to verify if the Fix is indeed lost on its way back to us.

False.

200

What macro do we use to relay the confirmation of the Fix being "Lost Inbound" to the client?

Fix Scheduling or Arrival > Lost Inbound

300

When a truant charge has already been attempted on a Fix where a client's returns were said to be already sent back, a return extension would stop further truant charge attempts. Is this true? Explain your answer.

False. Truancy can only be stopped when a payment for the unreceived returns has already been made or when the Fix status gets updated or changed.

400

State the reason why we should change a Fix to a different status when its tracking info has already registered on the carrier's end, but hasn't updated on KingMob.

So it wouldn't trigger unnecessary and incorrect charge/s.

Internal Notes

100

When we update the Fix status to "Lost Inbound," we also have to update the internal note that automates on the respective Fix. What do we add?

Reason why we updated the Fix status and the ZD ticket link.

200

True or False. There'll be an automated internal note when we update a Fix to "Inbound." If it's true, do we update the note?

True. Yes, we do.