Kotter's 8-step Change Model
What is the first step in Kotter’s 8-Step Change Model?
Create a sense of urgency
What are the three steps to Lewin's change management model?
unfreeze, change, and refreeze
Which company failed to recognize the impact of digital disruption after rejecting Netflix’s offer in 2000?
Blockbuster
During a company’s ERP implementation, project leaders use town halls, FAQs, and leadership messaging to help employees understand why the new system is being introduced.
Building Awareness
Which step focuses on bringing together a group with enough power to lead the change effort?
Build a guiding coalition
What large company is known for implementing Lewin's Change Management model?
Netflix
If managers fail to encourage employees to learn new skills, which 7-S element is being ignored?
Skills
Even when people understand a change, adoption lags if they don’t feel personally invested in it. This ADKAR element focuses on creating motivation and ownership for the change.
Desire
What new ERP system was trying to be implemented in the example?
SAP
Which step would include providing training to build skills?
Change
When Blockbuster refused to buy Netflix and ignored market trends, which major mistake in change management did it make?
Failing to recognize the need for change.
When an ERP system goes live, users attend hands-on sessions to learn new workflows, data entry steps, and reporting features — activities that strengthen this ADKAR component.
Knowledge
What is the final step in Kotter's 8-Step Change Model?
Institute change
What step would you take to implement new policies to support the change?
Step 3 refreeze
If Blockbuster had invested in technology and built its own streaming platform, which McKinsey 7-S element would that have improved?
Strategy
Prosci designed ADKAR as a tool for managing change at this level, before scaling it to teams or departments.
Individual level
What is the final step in the Engage & Enable the Organization segment of the 8 step modle?
Generate easy wins
What three companies were mentioned that implemented Lewin's model?
Amazon, Sony, and Netflix
What letter does all of the McKinsey 7-S Model steps start with
S
After a new process or system goes live, recognition programs and progress tracking strengthen this ADKAR element.
Reinforcement