Octopus General Knowledge
The CEO of Octopus Energy.
Who is Greg Jackson
The tab to view the meter readings table.
What is properties?
The AI platform on Ink
What is MagicInk?
The document/PDF a customer receives each month with a breakdown of their usage.
What is a statement?
The platform the customer uses to fill out an Income and Expenditure form?
What is Paylink?
The year Octopus Energy started.
What is 2015?
The option on the properties tab to book in a smart meter replacement.
What is book siteworks?
The name for the websites we can send to customers that are exclusive to them.
What are account URLs?
The number the customer sends us so we can create a bill.
What is a meter reading?
The flag on an account that lets us know is someone in the property is vulnerable.
What is PSR?
The National Databases used to view both electric supply points and gas supply points
What is Ecoes and Xoserve
The tab and the button to send the customer a quote on a tariff.
What is agreements and switch products?
Any sign of dissatisfaction.
What is a complaint?
The two types of meter readings we receive from an electric meter to bill an account. (One used for Flexible and the other for smart tariffs)
What is midnight snapshots and half hourly?
An agreement between ourselves and the customer to help pay off a debt on the account.
What is a repayment plan?
Three countries that Octopus operate in.
What is:
United Kingdom, France, Germany, Italy, Spain, Australia, Japan, New Zealand and the United States.
The tab used to send a TrustPilot review request.
What is send message?
The information we take from a customer at the beginning of a call.
What is GDPR?
When the CoS reading needs to be changed as it doesn't fall in line with the actual customer readings.
What is a dispute?
The person you would go to for support if you had an issue with a customer that can't afford their bills.
Who is an affordability specialist?
Business divisions of Octopus Energy. (Name three)
What is:
Octopus Energy Retail, Octopus Energy for Business, Octopus Energy Services, Octopus Electric Vehicles, Octopus Energy Generation, Octopus Hydrogen, Kraken, Kraken Flex and the not-for-profit Centre for Net Zero.
The tab used to view a customers smart devices (their EV)
What is devices tab?
The button we use to login to a customer's account, as if we were them.
What is masquerade?
When we remove a charge that has been added for a period that was more than 12 months ago.
What is a write-off?
The name of the pot of money that Octopus has set aside to help our vulnerable customers.
What is the Octo Assist Fund?