Listening 1
What is paraphrasing? Use it on the following sentence.
I feel like I am being taken advantage of in the work place because I do not know how to say no.
You feel like you're not being respected because work is taking your efforts for granted?
Name one of three steps to better your listening. (Using the terms provided from difficult conversations)
Able to inquire, paraphrase, acknowledge.
Based on the principle of to raise or not to raise,
1.) Is the conflict inside of you
2.) Is it better to act than to talk?
3.) Do your purposes make sense?
Give an example as too when you would raise something.
Our example: While Louis is working at Wawa he find that his colleagues do not respect him they call him inappropriate names and it makes him uncomfortable. A customer raises the point that they are using offensive term while referring to Louis. Louis then raises it to his boss because he is not able to preform professionally while in the work conditions made by his colleagues.
Give a time to let go of something in order to create a listening conversation.
Name the three steps to a problem solving conversation. (Using Difficult conversation text)
reframe, problems solve, let it go
I am disputing with my girlfriend and we are trying to figure things out. We inquire about the problem while acknowledging how it affects us on an individual level but, are still not able to understand each other. What are we missing to make the conversation most effective?
What is: paraphrasing
My mother and I continue to inquire about what happened Saturday night and we paraphrase the questions back to each other but never know what happened. What step are we missing to make this conversation most effective.
what is: Acknowledgement
Lexie and Lily are both very smart student but have two different ways of completing assignments. Lily sees this and wants to fix the conflict but doesn't know how. What would you suggest for lily to do so Lexie feels welcome?
I am trying to tell my dad that I don't feel good and that I need to eat, He tells me that I'm Fine and that I need to get back to work. 30 mins later I pass out because my body didn't have any food in it. How could my dad have prevented this from happening?
what is: he could have acknowledged how I felt.
Maybe Thats something I could help you with. I want to help, it would make me feel better, less powerless.
This is an example of?
What is she is problem solving.
Breanna and Louis get into an argument Louis begins to talk over Breanna and is not giving her a chance to say anything. Then he questions her when she begins to point out things he does not want to hear.
What two things are Louis breaking making this conversation less productive.
Answer: what is he is not acknowledging and questioning her.
Lexie and Breanna are best friends but they always end up in very heated arguments over the exact same thing and can never seem to resolve the issue. Their words are unclear and never lead to a good understanding of each other's feelings. Suggest a way to evaluate and over come this issue so they can save their friendship.
What is: They can express themselves with more clarity.
They accept that they are not going to see eye to eye.
I have diabetes and it have been struggling to maintain my numbers but I feel like my doctor does not understand what I am trying to express when we talk. I feel like my words just aren't clear. How can I solve this using a learning conversation?
What is ask your doctor to paraphrase what you are saying and use clear wording.
Using phrases such as these:
"Honey there is a lot to do around the house. Your are simply playing too much golf."
which make the statement unclear because you are expecting the partner to understand is called?
What is: subtext
Explain a time where you had a problem with a friend or family member. Explain how the problem solving techniques are able to help better the conflict.
What is: the use of all problem solving techniques to better a conversation of conflict.
While listening to Chris, billy becomes upset because the way he interpreted the situation was not how Billy is perceiving and believes Chris's view point his wrong. What step in listening will help better the conflict they are having.
What is: Acknowledgement
Jenna, Nicole, and Dana think that Louis doesn't understand a task and continue to badger him with the instructions until the point of confusion. He doesn't even get the chance to ask questions before he is sent to go do the task. This results in the task being done incorrectly. How can Jenna, Nicole, and Dana use listening skills from Difficult conversations to better Louis's success rate with the task?
They can use paraphrasing, acknowledgement, and inquire to help clarify for Louis.
While Louis, Lexie, and Breanna are creating the jeopardy game they run into a communication error. Louis has a much different way of approaching things making it difficult for everyone to know what their rule is. Explain how we should set up the presentation so that we all understand what we are responsible for.
*DOUBLE DOUBLES*
How would you suggest a pre-k teacher struggling to get her students to understand help better. She lectures them and does not ask anyone if they get what she is say resulting in a class filled with students who don't know what's going on. How can she fix this using Difficult conversations Learning conversation steps?
Original answer using all of the steps to a learning conversation.
Peter recent comes across a man who believes his wife should be cooking instead of working. Although this upsets Peter how would you suggest he goes about handling this conflict with the strange man.
what is: the use of the problem solving techniques
With your partner create a skit exemplifying good listening skills using what we have learned from the book Difficult Conversations. Hitting all of the terms outlined within the text. (you may use one of the group members to help Lou, Lexie, or Breanna)
Uses inquiry, paraphrasing, and acknowledgement.
With your partner create a skit exemplifying bad listening skills using what we have learned from the book Difficult Conversations. Hitting all of the terms outlined within the text. (you may use one of the group members to help Lou, Lexie, or Breanna)
Do not use the Listening skills learned through the book.
Tell us about a time where you could have used the the learning conversation skills you've gained from Difficult conversations to better a conflict you've had.
What is: the use of listen, express, solve.
explain how you can use learning conversation skills to better an on going conflict you have with a family member.
What is the use of all Learning conversation steps Listen, express, solve.
My mom says that if I got a tattoo she would stop paying for my college tuition because she finds them repulsive. Before this knowledge I received a tattoo the first day of school. I was unaware of the consequences and now don't know how to confront the situation. Explain how I can use the problem solving steps to help move on from this.
Use the problem solving steps.