Guess the CX Team Member
Famous CX Clients
Finish the Phrase
CX Best Practices
Jamaica General Knowledge
100

This team member is known for always having/getting their lunch by 12pm on the dot. If they do not eat, they become dysfunctional. 

Saddike Brown

100

This client consistently portrays themselves as a victim and tends to avoid taking responsibility for their actions.

Janice Rose- Brown

100

Only When Our Clients....

Win...We Win.

100

Showing genuine care and concern for the client's feelings and experiences is an example of this best practice. 

Empathy

100

This Jamaican sprinter is often considered the fastest man in the world.

Usain Bolt

200

This team member is a coffee enthusiast and can always be found with a cup of their favorite brew in the morning. 

Laura-Kaye Watson

200

This client consistently maintains a conviction of being correct and is unwilling to consider alternative viewpoints. They may resort to social media as a platform for their grievances.

Peter Shoucair

200

We will always support our colleagues,

because exceptional service is a team effort.


200

Checking in with customers regarding updates or after resolving an issue to ensure their satisfaction and to show continues support. 

Follow Ups

200

This Jamaican national hero was a leader in the fight for independence from the British rule.

Marcus Garvey

300

This team member can come across tough initially, but once you get to know them, you'll find they are surprisingly sweet, much like Sour patch candy. 

Shantavia Hall

300

This client always has issues with his POS machines.

ZamarZamir Zarin

300

Sagicor Group where brilliance, execution excellence,

authenticity and pride define the Sagicor Way!

300

Use of simple, clear language and ensure the client understands your message. Confirm comprehension to avoid misunderstandings.

Clear communication

300

This Jamaican born track and field athlete won the gold medal in the women's 100m at the 2008 Beijing Olympics

Shelly-Ann Fraser Pryce

400

This team member is known for their story telling skills and always has an interesting tale to share. 

Akelia Shields

400

This client, known for their soft spoken nature, meticulously queries every detail about their account.

Patricia Prawl

400

We are truly disheartened that your experience with us...

was misaligned with our service experience ideals.

400

Tailoring interactions based on the client's history, making them feel valued and understood. 

Personalization

400

Which dancehall artiste is known as the "Energy God?"

Elephant Man

500

This team member has a unique family dynamic, as they have a sibling who is exactly the same age as them.

Raheem Bowen

500

This client always wants a password reset/unlock for online banking.

Quantasha Bryan

500

We will always accept responsibility

and hold ourselves accountable.
500

Fully focus on the client, showing empathy and understanding of their needs and concerns.

Active listening

500

This Jamaican proverb means that it is important to be careful about the company you keep. 

"Show mi yu company, mi tell yuh who yuh be"