Conflict
The act of trying to ignore conflict?
Defensive avoidance
What is an attempt to affect or change other people?
Social Influence
Name two disadvantages and two advantages of group decision making.
Disadvantages:
•Less efficient – process loss
•Communication problems
•Only focus on knowledge common to everyone
•Wasted time / discourages future participation
Advantages:
More resources
•Pool knowledge – new ideas
•Incorrect ideas are identified
•Better memory
•Higher quality decisions
•Better understanding of issues
•Motivational efforts
Which type of leader typically has more authority?
Assigned Leader
Which base of power is more common in work teams today, Personal/Soft or Positional/Harsh?
Positional/Harsh Power
A common misconception of conflict.
- when team members misunderstand each other, it always causes conflict
- conflict is bad and should be avoided
- all conflicts can be resolved to meet everyone’s satisfaction
Which power style is the most likely to produce satisfied and trusting employees?
Assertive
Under what circumstances is it more appropriate to make a group decision than an individual decision?
Complex Tasks
Jenna is a manager who allocates most of her jobs to team members and checks in with them sporadically, giving them all independence. Considering Situational Leadership Theory, which type of leadership best describes her?
Delegating
What is babble effect?
Participation rate, which is the most common predictor of group selection of their leader
One effective tactic for negotiating a conflict.
-focusing on the shared interests of all teammates
-evaluating all options objectively
-separating the person from the problem
Which base of power focuses on recognizing and accepting a person's' authority and using coerciveness?
Positional / Harsh Power
The hospital administration assigned a group of doctors, or "experts" in their fields, to be part of a group that will assist them in making a decision. Each expert took a written survey, then commented on the potential options before finding a resolution. What decision-making technique was used?
Delphi
Cooper had to attend a week-long leadership training seminar before he could be promoted to supervisor at his organization. Which approach to leadership did his organization use?
Behavioral
What is the most effective approach to conflict resolution?
Collaboration
You are on a team with your ex and their new partner, who refuse to communicate with you. This impacts your ability to work effectively and ultimately harms the team's performance. What type of conflict is this?
Relationship Conflict
The Heavens Gate Cult forced its members to cut their hair short and wear matching black track suits and Nike shoes. What element of social influence does this cult use?
Conformity
When Julian's group was presented with the issue of what to do for the company holiday party, they sat down, discussed their options, and came to a consensus. What approach to group decision-making did they use?
Full Participation
According to Zaccaro, Heinen, and Shuffler (2009), 3 core leadership functions exist. What are they?
1. Set the direction for the team
2. Manage the team’s operations
3. Develop the team’s leadership abilities
When evaluating a decision-making approach, you should consider three criteria. What are they?
1. Speed
2. Quality
3. Acceptance / Support
Marissa's teammates decided to have team building activities every Wednesday night, but they wanted to meet the same time Real Housewives was on T.V. Rather than causing potential conflict Marissa decided to be agreeable with her team and instead, record Real Housewives and watch it the next day. What type of conflict resolution did Marissa use?
Accommodation
Brooks, a manager at a small company, is known for writing his employees up if they clock in just one minute past their established start time. What type of power style does Brooks exhibit?
Aggressive
Mandy has an idea she believes will help her group reach their goals quicker, but she worries the group members will think it is a dumb idea. What type of decision-making problem is this?
Groupthink
When motivating self-managing teams, which type of influence is used when team members motivate and reward their team members?
Rational Influence
In Milgram’s 1974 study, participants were instructed by a researcher to administer electric shocks to individuals who answered a set of questions incorrectly. Despite knowing they were causing harm to these individuals, the participants continued to listen to the researcher and administer shocks. What type of social influence was this?
Obedience