Unit Size Guarantees
There will be at least one of these in each bedroom.
What is a bed?
This is where you find the deposit ammout for the group you're booking.
What is OneNote?
A 1L will have
What is bedroom with a bed, living area, kitchen, and an additional area with bedding up stairs? This additional bedded area will not have a door on it.
The tier with the most basic accommodations.
What is Bronze?
When a guest calls to cancel their reservation we tell them
What is emailing groupres@coppercolorado.com?
This can be guaranteed with a hotel style room.
What are the number of beds? (1 or 2, we also have a few 3 bed hotel style units)
FPay is short for __ and what happens on this date
What is 'Final Payment Date'. We will automatically charge the card on file the remaining balance for the reservation.
If the unit ends in 'T' it means that
What is a townhome? Standalone property, sometimes with multiple floors and a garage within the same unit.
Our only platinum rated building.
What is The Cirque? It is the same price as gold rated buildings
When a guest gives a group code and you see that is it a R/L you will proceed as such.
What is kindly telling the guest to reach out to the group coordinator for more information.
A guest asks you for the most economical unit that would guarantee a kitchen. You should recommend this unit type and tell them information about the bedding.
What is an efficiency style unit and what is just a sleeper sofa or murphy bed?
If a guest paid $138.92 as their deposit and cancels before FPay, we would charge them __ as the cancel fee (also the non-refundable amount)
What is $13.92
The layout of a studio style unit is
What is everything within the same room such as the kitchen, bed, and living area? The bathroom will have it's own door but everything else is open concept.
Name two things that all gold buildings in Center Village have.
What is underground parking, a hot tub, a fitness center, a lobby area, more modern decorating, and a balcony on the condo sized unit?
You'd pull this up to check availability for units that are not set aside on the block.
What is the 'Tape Chart'?
This is added to a guest wanting to guarantee a mini fridge in their hotel style room and it gets calculated by
What is Unit Specific Upgrade (USU)? What is 15% of the pre-tax total for the stay?
Give me an example of quoting our CFW policy to a guest. Let me know the cancelation policy with and without the added CFW charge
What is "The additional cancelation fee waiver protects your reservation from date of final payment until the end of your stay for a refund, minus the cost of the waiver, if there is a covered documented reason for cancelation such as >12 hours of travel delays due to weather or injury/illness with a doctors note. Without it your reservation is non-refundable for any reason once we take final payment on __ date"?
Name the place and how to get there in V1 for where you check the bedding and amenities for a specific unit
What is right clicking the unit on the tape chart and then clicking 'Unit Snapshot'. You could also click the icon on the reservation that says 'Assign Room Through Room Chart' which brings you to that unit on the tape chart.
The rating of Foxpine building in East Village.
What is silver?
The two places that you should type the group number once you get it from the guest. This will let you know if the group has a block as well as deposit and FPay date
What is 'Booking ID' in V1? What is 'search' in OneNote?
Name 5 items that would be provided in the kitchen
What are stoves, microwaves, fridges, dishwashers, pots and pans, silverware, cups, plates, bowls, paper towels, coffee machines with coffee and filter refills, baking trays, skillets, graters, salt and pepper shakers, dish soap, and so much more!
This is the step by step for where you add the pet fee to a reservation once you have verified that it is pet friendly, as well as what the guest agrees to.
Where is the "Set Recurring Charge" then "Housekeeping" then "Pet Nightly Lodging Fee" Then $50 for "Amount" and ensure that is it set to "D = Daily"? What is quoting "The pet must never be left alone in the unit, no excessive barking is allowed. When you are walking with the pet in the village the pet must be on a leash at all times, and you must pick up after the pet. Are you in agreement with the pet policy?". What is checking "Do Not Move" box and "Unit Guarantee" drop down
Lock-off style units will have rooms that end in
What is X, Y, Z, S, A
Regardless of building rating what does every guest have access to if they want to swim in a pool
What our Athletic Club? The AC has a full sized pool, hot tub, steam room, sauna, and full gym. We let them know that this is includes for all of our lodging guests to use during the entirety of their stay.
If a guest books a reservation online before realizing there is a group code we can help them by
What is quoting them a similar tier and unit size with the group code and if they are outside of FPAY rebuilding the reservation? (if they are inside FPAY we cannot help them). Make sure that you have CRLT approval to do so and go over the steps before any changes are made.