Skills
The ability to act independently and take action without waiting for instructions
A. Open-mindedness
B. Initiative
C. Strong work ethic
D. Confidence
B. Initiative
The purpose of this flow is to provide managers with information to properly guide the organization
A. Upward Flow
B. Downward Flow
C. Horizontal Flow
D. Diagonal Flow
A. Upward Flow
True or False:
There will always be barriers to communication.
TRUE
This is a written or recorded document which informs attendees what was discussed during a meeting.
A. Memorandum
B. Business Letter
C. E-mail
D. Minutes of the Meeting
D. Minutes of the Meeting
Which of the following is not an element of the Meeting Minutes?
A. Recipient
B. Heading
C. Announcement
D. Attendees
This is the ability to solve problems using logical solutions.
A. Communication skills
B. Clarity and concision
C. Analytical skills
D. Picking the right medium
C. Analytical skills
This communication flow happens among employees of equal rank.
A. Downward flow
B. Diagonal flow
C. Upward flow
D. Horizontal flow
D. Horizontal flow
Which is not an example of an external noise?
A. Culture
B. Construction noise
C. A broken window
D. Poor internet connection during online meetings
A. Culture
"Hello to all"
"Dear all""Dear colleagues"
Which of the following cases is best to omit the salutation in an email?
A. The email is sent to a specific person
B. The recipient has a gender-specific name
C. You are unsure as to who will read the e-mail
D. You personally know who will receive the email
C. You are unsure as to who will read the e-mail
Which of the following does not belong to the group:
A. Strong work ethic
B. Feedback
C. Listening
D. Nonverbal Communication
A. Strong work ethic (Employees' Top Five Skills and Qualities)
What is the main channel for upward communications?
hierarchical structure
chain of command
Give an example of a personal barrier
Internal noise
Culture
Role / Role Conflicts
Bias
Self-talk
Personal issue
Discomfort in the body
The 'title' of an e-mail is also referred to as ____.
Subject line
Maria will send an e-mail to Pedro but wants to send a copy of it to Juan without letting Pedro know. What e-mail field must she use?
BCC
What skill is demonstrated in this situation:
A group of employees divides responsibilities, shares ideas, and supports one another to complete an important project before the deadline.
Teamwork
Open door policy
What category of barrier is demostrated in the following:
Maria's workplace cubicle is located beside the comfort room. When there is a leak or a clogged toilet, she gets bothered by the unpleasant smell.
Environmental [Barrier]
What punctuation mark is used at the end of a salutation of a business letter?
Colon (:)
What type of communication letter does the following content belong:
"I would like to introduce to you our new mobile phone brand Banana+. It features the most recent software updates and is currently 30% off on your first purchase."
Sales Letter
What skill is demonstrated in this situation:
During a meeting, the leader listens to the different opinions of his colleagues and considers their suggestions before making a decision.
Open-mindedness
The horizontal flow of communication is otherwise known as _____.
Lateral [communication]
What personal barrier is demonstrated in the following:
Mr. De Guzman, the principal, hired Ms. Cruz because she is younger than Ms. Lopez and is therefore easier to manage.
Bias (ageism)
Introduction
Body
Conclusion
What type of communication letter does the following content belong:
"I have seen your advertisement of a job opening for Computer Programmers. I would like to ask if this position can be applied by a working student."
Letter of Inquiry