Mobile
Restocking fee charge?
What is $50?
Cycle counts
What is a count that includes all phones and some accessories?
What is NICE and why do we need it?
What is D.O.B, D.L, Social, & prepayment if required.
What is to ensure there isn't a prior debt and all money is collected up front
What does the greeting look and sound like?
What is greeting from the sales floor and using the customers name?
How is TV Essentials and who is eligible?
What is $14.99 and internet only customers or customers who want to downgrade
Amount of days to return a financed device?
What is 14 days?
Physical count
What is a count that includes All phones and All accessories?
What does N.A.M.E stand for and why is it important?
What is Name, Address, Mobile #, Email
What is to ensure we are able to reach the customer multiple ways in order to give updates about accounts and account changes
Before you pitch an offer you must do what first?
What is Learn needs
The price for Cloud DVR
What is $4.99
Activation fee?
What is $10?
An accurate count of these must now be included in all counts
What is all demo, early upgrades, and returns/exchanges?
When adding a "World box" or Spectrum box, what code is needed?
What is SPDGE?
Starting at Triple play and ending at single play is called what?
What is "Top Down Approach"?
The difference between TV Choice & Stream
What is you pick 10 channels VS predetermined 25 channels plus local broadcast channels
Porting a number from our competitor
What is Account number and Pin?
If it is not attached, it must be snatched!
What is Clean Desk Policy?
What are the SIK codes for each LOB?
What is IC363, IZ121
What is ID363, IZ122
What is IT363, IZ123
Name the sales process in order
What is Welcome, Learn needs, Build Value, Close?
The price of Cloud DVR
What is $4.99
Generating RMA during a trade in
What is turning off find my iPhone before starting the process?
Do NOT mix and match these
What is cords and remotes?
What is due before the customer leaves the store?
What is Prepayment when required?
Give an example of an open ended question for each line of business?
What is How many people enjoy watching TV in your home?
What is What kind of devices do you connect to your internet?
What is How do you use your phone service?
A maximum of how many shows can be stored on the Cloud DVR?
What is 50 Maximum shows at a time