Community Liaison
Frequency the Admin should be communicating with the CL
What is at least daily
Biweekly Partnership Meeting
What is Continuum Meeting
Largest Referral Source for Grace
What is VPA
Reporting census over a period of time
What is the Average Daily Census Report
CL and Admin
Who are the people ultimately responsible for site growth
What is the "Weekly Sales & Marketing Agenda"
Successes of prior week, current week's plan, target areas, challenges and needed team support
Surveys sent to providers bi-annually
What are provider satisfaction surveys
*Admin should review surveys and address concerns with providers immediately.
Ways we can recognize our partners
What are nurses week, physicians day, CENA week, SNF week, social workers week
Survey measuring quality indicators
What is the CAHPS survey
Right Care at the Right Time
What is initiative to ensure patients are receiving appropriate services
RSL
What is Referral Source Link
CL's reporting tracking system in HCHB; referrals, NTUCs, meetings, goals and contacts
Agenda updated throughout week to prepare for weekly provider updates
What is the Tuesday Provider meeting agenda
Zoom meetings, parking lot meetings, curb side lunches, window meetings
What are ways to get in front of referral sources in the face of Covid-19
Monthly admissions needed to stay off the naughty list
What is "greater than 10"
Daily Huddle Agenda
What is daily RCRT meeting between Admin and Nurse Navigator
Hospitals, Skilled Nursing Homes, AFC, ALF's, Patients, Families, Phyicians and any community member
What are all potential referral sources
VPA, Pinnacle, Home DME and Grace
What is the USMM Continuum
Calling new facilities or Doctors to facilitate business
What is cold calling
Average of 14 or more admissions per month over 3 months
What are parameters to hire admissions nurse
Community events Administrators should attempt to participate
What are Informational's, evaluations, Community Partners, new accounts, etc.
Obtaining signatures for orders, hospital records, all community referral calls, community events, in-services, building/repairing relationships, marketing efforts
What are CL abilities
Card and report given to VPA Team following patient death
What is the VPA sympathy summary process
Clinical summary along with sympathy card
Participating in parades, events, arts & crafts, education, community events, WHV
What is volunteering in the community
*examples: health fairs, AFC education for staff, Alzheimer's Association, AFC Association, Chamber of Commerce Events
Hospice responsibility when referral is active with Pinnacle
What is coordinating discharge prior to admission
Board Members for Healthcare events, NHPCO involvement, Chamber of Commerce, Facility care conferences at SNF's
What are marketing strategies for Grace/Comfort