SAP
What are the 2 parts of the Master Data
TMD & BMD
What services are mandatory if at a location
Stormwater and Refuse
What must be in the note if the caller is not the BP of record
Name
callback number
relationship to BP
What time does same-day service end
5 pm
What is a turn-on charge
Activation fee for service being placed in the BPs name
What side of the data model houses the data environment
TMD
What services require a work order for reconnection and disconnection
Water and Gas
What must be in a note about the BP
Verification - Name, add,ssn,email,ph
Who can complete a move-out out
anyone
$40
What numbers does the installation number begin with
500
When can refuse be changed or updated
Move In
What information should be in your notes if a customer calls about their balance
Amount, due date, and last day to pay
What is the 3-day rule
Services will not disconnect if a move-in and move-out are 3 days or less apart
If a customer has 87 creditworthiness points, what type of security deposit will they have
Standard
How would you label a duplicate account for a customer
ZZZDONTUSE
Who do you call for a temporary electric disconnection
T & D
What information must be in the notes if a document was uploaded
Open text number
What is the last number needed when doing a back office move
Installation
What is the after-hours fee for gas
$78
Where do we upload documents in the more fields
Business Workspace
What is field service extension
1457
What personal information can not be in the notes
Banking information
SSN
Identification numbers
Medical information
What can stop us from processing a move-in
Prior balance, blocked premise, blocked bp
What is satisfactory payment history
2 yrs of consecutive service,
No more than 3 late payments
No disconnections
No return payments