Show:
Compass East
Soft Skills
Compass West
Wiki
Policy and Procedure
100
This will tell you if an order is GHD.
What is a Blue Truck?
100
Our diner is upset about an issue with their order. We need to express..
What is Empathy?
100

This field should include an unbiased note referring to what took place on the ticket, call, or chat.

What is an internal note?
100
This page will list all primary and secondary reason codes.
What is Customer Care Reason Code Guide?
100
You were unable to reach the rests Ringto, Primary, and Secondary contacts. What do we do to the restaurants account?
What is black them out?
200
I'll click this button to see a restaurants map.
What is View Boundaries?
200
Your shift at work is changing. This requires you to be _______ and _______.
What is flexible and adaptable?
200
This will tell you who the ticket is assigned to.
What is Assignee?
200
The _________ _________ ________ room holds all email templates.
What is Outbound Communication Templates?
200
We offer this amount of Free Grub to a diner whose GHD order arrived cold.
What is $10 of Free Grub.
300
This button allows you to view the items on the order.
What is Item List?
300
Sympathy statements usually include an "at least."

True or False?

True.
300
This is the person who has requested help from us.
What is the Requester?
300
The department we want to search for information in.
What is Customer Care?
300
We only use this type of call transfer.
What is Warm?
400
You would use this button to open a restaurants menu.
What is View Menu?
400
This soft skill require you to be mindful of stereotypes.
What is active listening?
400

As opposed to an Internal Note, a ____ ____ is an email that goes to whoever is selected as the Requester

What is public reply?
400
The 6 bits of info we need to have a blocked order investigated...
1. Full name

2. Card Type

3.First 6 or last 4 of card number

4. Email address

5. Date of the charge

6. Amount of the charge

400
Grubhub redelivers missing items.

True or False?

What is false?
500
You would use this to view all of the orders a restaurant has received.
What is Order History?
500
H.E.A.T stand for....
H- Hear them out

E-Empathize

A- Apologize

T- Take Responsibility/Action

500

________ _____ is the only way to make a secondary outgoing call. 


What is parking calls?
500
This page goes over GHD and non-GHD order issue resolutions?
What is the Grubhub Refund Policy page?
500
A diner explains that they did not receive their food last night and wants a refund. Records show that we attempted to contact the diner. What will you do?
No refund. Give Free Grub for the worth of the order (no more than $50).