Problem with food
For what reason should I need to contact the driver?
Incorrect GHD order received, ONLY
When do I need to transfer to CXT if is gift card issue and what do I do?
Gift card purchase issue and leave the gift card issue template
¿En qué país se encuentra la torre de Pisa?
La torre de Pisa es una torre inclinada que se encuentra en Italia.
Is the perk same as concession?
No, a perk is a reward from the restaurant granted to diners and concession a delight given from GH to diners
Can I cancel an order that is on time and a driver assigned?
If the order is on time and the driver has been assigned, we can't
If an item was incorrect and diner want tip and delivery fee refunded, what do I do?
Process a refund adjustment on GH for the tip and delivery fee
Mention 3 Gift Card Redemption Troubleshooting
-The brand of the gift card must match the diner's account brand.
-Is there a balance on the gift card?
-If the gift card is still not applying, ensure the diner is not attempting to purchase an alcoholic item.
¿Quién es el padre del psicoanálisis?
El padre del psicoanálisis es Sigmund Freud.
Where do I find the promotion details for GH+ and Instacart?
Marketing campaigns
Where do I check how long the driver will take to deliver an order?
In the Delivery Status Map button
Can I process a full refund on Grubhub for food temperature in a P&P order?
No, we need to offer the 3 recommend concession first if the diner is not satisfied we can ask for a reafund with approval macro
Mention 3 cases what we need to transfer to CXT
-Re-sending or re-issuing gift cards to a recipient with a new email address
-If the purchaser is requesting to return/refund their gift card
-Purchaser has questions about billing issues/purchase details
¿Qué producto cultiva más Guatemala?
En Guatemala, el producto que más se cultiva es el café
Where do I find a promocode granted to a diner?
Diner card - concessions
What do I do with a self delivery order when the restaurant said that was deliveret but the diner did not receive it.
Follow the order not receive as normal.
Can I can contact the restaurant due an item is missing from the order?
No, we cannot contact the rest for any problem with food
Can we unlink a gift card from the account if the diner request to do that?
Reminder: Agents should NOT unlink Gift Cards from any accounts - including from blocked accounts.
¿Cuál es el país más grande del mundo?
Rusia es el país con mayor extensión: 17.075.200 km².
What is a cash value?
Is the total amount of perks available on diner's profile
Can I call the driver to ask a new ETA if the GHD order is late?
No, we can't call the driver
If a diner found a hair on their food what policy should I follow?
Foreign object in food policy
Steps to Apply Gift Cards to an Order
Gift cards must be applied at checkout or saved within account settings and then applied at checkout.
¿Qué significa FIFA?
Estas siglas significan: Fédération Internationale de Football Association. Es la institución que gobierna las federaciones de fútbol en todo el mundo. Se fundó el 21 de mayo de 1904 y tiene su sede en Zúrich, Suiza.
What do I do to issue Concessions to a Diner with no current order, find a previous order placed by the Diner?
If the Diner doesn't have an order history, you will not be able to issue any Concessions.
What policy do I need to follow if the driver wants to update the delivery address?
Order Information Disposition - Delivery address update