SCENE
SCENE is our loyalty program in partnership with what other company?
Scotiabank
Tickets can be refunded in-theatre up to how many minutes into the showtime?
30 Minutes.
VIP, Prime Seating, 4DX and UltraAvx are all considered what TYPE of performances?
PREMIUM
About how long after a film is released for purchase does it become available for rent?
2-3 weeks
Umair lost his gift card purchased at Petro Canada. He still has his receipt but doesn't have the full gift card number. Who would we refer him to?
Petro Canada/Petro Canada's Head Office
When bucketing SCENE concerns in Zendesk, which 'Department' do we choose?
MARKETING
A pending charge that will automatically clear within 3-5 business days is called a what?
Pre-authorization Charge
The Access 2 Entertainment card is created by which company?
Easter Seals
When bucketing Cineplex Store concerns in Zendesk, which 'Department' do we use?
Digital Buy or Rent
Tracy never received the email containing her e-gift card. Who would we refer Tracy to?
BuyaTab
What is the maximum amount of tickets a guest is allowed to purchase online when using only SCENE points as a payment method?
FIVE (5)
Apart from using Chase, which department can we reach out to to confirm a double charge on a guest's bank account, and which program would be use to reach out to that department?
1. Treasury/Finance
2. Outlook
What is the name of the Theatre Experience that features change tables and bottle warmers?
Stars & Strollers
How many licenses are provided to the guest when they rent a film, and how many are provided when they purchase a film?
Rental - One (1) license
Purchase - No license restriction
Under which 'Department' do we bucket concerns related to the Cineplex Mobile app?
Interactive
If a guest hasn't earned SCENE points on a past purchase, we are allowed to add the points for transactions how far back?
60 DAYS
If a guest is unable to attend their Met Opera performance and we decide to issue them a voucher in lieu of a credit refund, which voucher type would we issue?
Special Event Pass
What is the name of the Film Series Event that is usually held on Saturday mornings at 11am at select theatre locations?
Family Favourites
What is the cost of a Disney movie Superticket on the Cineplex Store?
We no longer offer Disney movie Supertickets since the release of Disney+
Salma is on vacation in the Maldives and is returning to Toronto tomorrow. She is trying to purchase tickets but is experiencing errors. What is most likely the reason she is unable to purchase tickets?
She is not using a Canadian IP address.
Apart from the SCENE vault, what other program can we use to make adjustments to a guest's SCENE account information on the back end?
Vista Loyalty
In the event of a theatre evacuation and the guest in unable to make it back to the theatre for compensation, what do we require the guest to do first before we can issue any compensation from Guest Services?
Mail the tickets in.
What are the names of our Closed Captioning and our Descriptive Services devices?
Captiview and Fidelio
If the guest is unable to download the Cineplex Store app on their Sony TV, who would we refer them to?
We do not support SONY TV's. We only provide support for compatible LG and Samsung TV's
What is the name of the Department that is responsible for blacklisting guest's Cineplex Connect Accounts?
Loss Prevention (LP/Fraud)