Orders
How many days do guests have to return an item?
30 days
Where can you see the actual promo code used on an order?
under orders - details
In what program can we find the type and description of a promo code used?
Magento
Can we issue new FAF codes if a guest reaches out because their order was cancelled?
No they need to reach out to the employee that gave them the code
Name 2 benefits of down vs synthetic insulation
Down is more compactable, greater warmth to weight ratio, sustainable resource
What stores participate in click + ship?
All brand stores
How to you move a case to After Sales?
Click on "Convert Case" in top RH corner
What program is our fraud prevention and payment capture?
Adyen
What website can be used to create a shipping label for a guest?
UPS Campus ship
What product line is specifically made for trail running?
Norvan
If an order is in "new" status and the guest hasn't received a confirmation email in the first day, what could be happening?
Order is in manual review
What information do you need to include to request a FOC order?
FOC Order - magento order #, item, colour, size, model number, quantity, guest name & address, reason for FOC
When would you use a cold transfer in Five9?
Only when transferring to a queue (i.e. French)
What shoe is designed for rest between climbs and belaying?
Krag
Name 2 reasons an order may be automatically cancelled?
Out of stock, suspected fraud, bulk ordering, shipping and billing address don't match
What is the section called where you can see automatically triggered emails to the guest?
Marketing cloud emails
If you see a fraud score of over 100 in Magento, what would the status of the order be?
Cancelled
Yes
What is the new name for the Beta Lightweight?
Beta SL
Name 6 forms of payment a guest can use
Visa, AMEX, MC, gift cards, paypal, Apple pay, Google Pay, Klarna
Name 3 places where you can leave notes in CS Salesforce?
The call, the order, the case, the profile
What is the name of the system that does the allocation inventory check and posts the goods?
SAP S/4 Hana
What do you write in the notes in ReverseLogix for a lost package?
Lost package, do not credit
What is the name of the new GORE-TEX membrane and why is it better?
ePE, no PFC's