KPI's
This is our minimum rebook expectation for a GSA
65%
To earn a commission bonus on package sales, I have to sell how many to get on the grid?
5
This is the first thing I should do when someone walks in the door
Stand and Greet the Guest
When you are checking out a guest, this is what you should be lead with
Rebook
Our franchisee's names are
Roy and Kelli
This is our minimum Wax Pass Conversion for a GSA not a promo month
12.5%
What is our goal for retention on a first time guest?
50%
At check in, if time allows for our waxer we should be looking to do what?
Add on services
If a guest needs to move their appointment after rebooking with you, what can they use to do that on their own?
The App
What does F U, F U, F U mean?
Follow up Follow up Follow up
This is our 2025 Goal for Revenue $ per ticket
$75 per ticket
These two things are the easiest way for a GSA to affect $$$ per ticket
Retail and WP
It is powerful when possible to use this, when greeting a guest
Their Name
This is the color of an opportunity in zenoti
Orange
I can be how many minutes late and still have my appointment
9
This is our minimum Wax Pass Conversion for a GSA during a promo month
15%
What percentage do we make in profit if we have two services on a ticket?
80%
This is the acronym for our steps to completing a full greet.
SPAM
Stand and use name, Promo's, Add on's, Medication's
These products are in a starter set
Wash, Lotion, Polish, and Serum
This service is our newest facial service
Brow Tint
My center get's a retail bonus if we achieve what percentage as a center?
18.51%
When closing down our register we should audit and ensure we aren't creating this...
Ghost Packages
What is the scripted greeting when answering the phone?
It's a gorgeous day at EWC
This is our acronym for our complete close.
RAP
Rebook, Add on's, Promo's Products and Packages
A multi wax pass holder has what % of retention
80%