Cellular &Network Connectivity
What does GSM stand for?
Goodman Sports Marketing
What is the primary purpose of a camera's PIR sensor?
To detect changes in infrared energy/movement and trigger the camera.
What would you have to do if a customer calls in asking for assistance with their digital camera?
Transfer them to Customer Service
Eddie Castro holds which position in the company?
He is the CEO
What is our central resource for documentation and troubleshooting?
The ShareDrive
What must a cellular trail camera have to communicate with the cellular network?
A compatible SIM card and an active data plan
Which 4k camera do we manufacture as of 2026
Spectre 4k
What is the warranty period for our cellular trail cameras?
2 years
From a content and training perspective etc. who does the buck stop with? (who gives final approval?
Natalye White
Where do we log Refunds, Promo Codes, Password Resets, Stolen Cameras and Invoices?
The Wireless Call Log
How do we distinguish between cellular and digital cameras?
Cellular cameras have an antenna
What type of non-rechargeable batteries do our cameras suport?
AA Alkaline or Lithium batteries
A customer calls because his antenna has fallen into water. He has had it for 8 months. He asks for a replacement. Can you assist this customer?
No. Our warranty process does not cover misuse
When did GSM release its first trail camera?
The year 2000
Where do we go if a customer does not have their camera in hand and would like us to send them the steps to reformat their SD card?
Wireless Tech Email Templates
What are the names of the network carriers that are supported by our cellular trail cameras
Virozon and AT&T
What type of SD card do our cameras support?
Standard Class 10 SD card, no bigger than 32GB
Name any of our 360-degree camera offerings from WGI
Orbit 360
In which year did we start incorporating AI capabilities into our cameras?
2014
If a customer has a problem with their app and we have exhausted all troubleshooting steps, what can we create?
A Jira ticket
What does it mean if a camera its 2nd light flashing red?
There is a network issue
What will a customer need to choose as part of their camera set up?
A data plan
Name our LATEST 360-degree Stealthcam offering
Revolver Pro 3.0
Eddie Castro is our CEO. Where did he grow up?
Irving, Texas
How long does a data plan refund take to reach the customer once it has been approved
3 to 5 business days depending on their bank