GSR
GSR's three key characteristics
What is:
Smiling
Dedicated
Selfless
When A Customer Arrives At Your Register
What is:
"Hi, may I have a name for your order?
*Customer* : Jailyn
"Alright, will this be dine in or carry out?"
*Customer* : Dine in
Amount of rings the phone should be answered in
What is:
2
Our People
What is:
Our teammates
Our Customers
Our Community
Our Country
GSR's three priority performance practices
What is :
Greeting
Engaging
Thank You
First Time Customer
What is:
"Hi have you been with us before?"
*Customer* No, this is my first time.
"Alright, would you like me to explain the menu to you?"
*Customer* Yes, that'd be great!
-GSR explains menu and offers samples-
Phone Etiquette: Placing customers on hold (role play)
What is:
GSR( ASKS ) if they wouldn't mind be placed on hold
The type of heart required to work at Mission BBQ
What is:
A Servant's Heart
Signature Greeting
What is:
"Hi folks!"
*smile with hand in the air waving*
Customer Donation
What is:
*Customer* Hi, I've brought in a picture of my dad to put in on the walls.
GSR: "Awesome, thank you for bringing that in! Would you mind filling out a donation card for us?"
At the end of every order GSR's Should
What is:
Repeat the order back
Our Mission
What is:
To Serve
Our Goal
What is:
"To be the most beloved brand in America."
AHC Cups
What is:
*Customer*- Provides order
GSR: "Would you like to contribute $2 to your Henrico Police by purchasing this cup today and anytime you bring it back it's a dollar off a combo?"
*Customer*- Sure!
Visual Cues of identifying Heroes
What is:
Hats, Lapel Pins, Shirts, Hair cuts, Lanyards, Badges
P.R.I.D.E
What is:
Passion
Respect
Integrity
Dedication
Excellence
You are the _________ for Our Customers.
What is:
Director of First Impressions
Military Donation
What is:
*Customer* "Do you all have military discount?"
GSR: (without saying no), We provide discounts through our Veteran VIP Club, *hands card to veteran*, if you sign up on this website, you will receive specials all throughout the year through your email.
*Customer* Great, thanks!
Name your best extra mile wow thing that you've done
What is:
(GSR names their top extra mile wow service)
Great Service includes
What is being:
Caring and Courteous
Friendly
Attentive
Extra Mile Wow Services