GTG

Spectrum Voice

100

How much is back up battery?

$60

200

Give me two countries that are included with unlimited long and local distance.

• United States
• Puerto Rico
• Guam
• US Virgin Islands
• Mexico
• Canada
• American Samoa
• Northern Marianas Islands

300

How many countries are covered with International package 

70

400

Give me at least three examples of Voice features.

PR139

500

What new offer was recently released?

• Recently, select eligible Residential customers gained the ability to add Spectrum Voice services for $10/month for 36 months as part of an SPP4 bundle or when upgrading services.

Billing Communications

100

Give me at least one requirement of a mobile phone being unlocked.

GEN8404

200

Give me two leads that won March Madness incentive.

Cody
Danielle
Joshua
Ashley

300

What is the mobile scope of support article?

GEN7718

400

what food was downstairs today?

From Across the pond

500

What day does EIS begin?

April 14th

House rules

100

What steps need to be taken if you are calling out?

contact the supervisor attendance line
contact the national attendance line

200

Give me three examples of inappropriate clothing in the workplace.

multiple examples

300

What is GUILD?

tuition free program for careers that align with Spectrum

400

How many hours of Vacation is provided to a year 5 employee? 

144hrs

500

Give me at least five examples of observed holidays within the center.

NYD

MLK DAY

MEM DAY

IND DAY

LABOR DAY

THNK DAY

CHR DAY

Bonus

100

How long is the SLA for OTL?

3-5 business days

200

What is the Director limit for OTLs?

250

300

If the VP is OOO who is in charge of his over the limit tickets?

His buddy VP at another site

400

what lead is the lead of the month for December

Sherreta

500

How many personal days does a full-time employee have receive yearly?

4 days